Human Resources Generalist - HR

Human Resources Generalist

Position Summary 

Citarella is seeking a detail-oriented and employee-focused HR Generalist to support Human Resources operations across our retail stores and Distribution Center (DC). This role will manage workers’ compensation claims, coordinate leave management, support employee relations, maintain accurate HR documentation, and respond to employee and management inquiries while ensuring consistent application of company policies and procedures.

Responsibilities

    Workers’ Compensation: Coordinate workers’ compensation claims, including incident reporting, claim documentation, follow-up with employees, managers, and insurance carriers.

    Leave Management: Maintain records of employee leaves of absence, including FMLA, disability, and other applicable leaves, ensuring proper documentation, timely communication, and compliance.

    Employee Relations: Assist with employee concerns, workplace investigations, conflict resolution, and policy interpretation while maintaining confidentiality and appropriate documentation.

    HR Documentation & Compliance: Maintain accurate employee records, personnel files, case documentation, and required HR forms in accordance with company policies and applicable employment laws.

    Employee Support: Serve as a point of contact for HR-related questions from store and DC employees and managers, providing timely, professional guidance and follow-up.

    HR Operations: Partner with HR leadership and operational management to support consistent HR practices, resolve issues, and ensure a positive employee experience across all locations.

Qualifications

    2+ years of HR experience, preferably in a Generalist or HR Coordinator role.

    Working knowledge of workers’ compensation, leave administration, employee relations, and employment compliance.

    Strong organizational, documentation, communication, and problem-solving skills.

    Ability to handle confidential and sensitive information with discretion and practice appropriate escalation procedures. 

    Ability to communicate HR policies and procedures clearly to a diverse, primarily hourly workforce.

    Experience supporting a multi-location, retail, distribution, or other fast-paced workforce preferred.

    Strong written and verbal communication skills in English; bilingual proficiency in Spanish preferred.

    Proficiency in Microsoft Office and HRIS systems preferred.