About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon is growing fast, and so is our team. As we expand, we're building the systems, programs and culture that make Decagon not just a leading AI company but an incredible place to work. The People team builds the infrastructure that keeps Decagon running smoothly and ensures every employee’s experience is intentional and efficient.
As a team, we manage the full employee lifecycle from onboarding to development to engagement, creating programs that help our people thrive. Our work lays the foundation for how Decagon supports its people and sustains the culture that makes Decagon unique.
About the Role
We're looking for our first EMEA HR Generalist to join our newly established UK team to help shape an outstanding employee experience. You'll work closely with our Global People team and local leadership as the point person for the HR team in the region.
This role is perfect for someone who thrives on managing the HR fundamentals within the region and loves creating unique employee experiences. You’ll play a key role in refining our processes, supporting our people and building the foundation for a world-class employee experience as Decagon continues to grow.
As a founding member of the People team, you’ll have the opportunity to learn, experiment and make a meaningful impact on how our People function evolves.
In this role, you will
Own in region employee onboarding and off-boarding to ensure a seamless employee experience.
Collaborate closely with the global and local talent teams to assure they are informed on any people related changes or enhancements.
Support the global team on any benefit or leave related items within region
Serve as a first point of contact for local employee inquiries - helping team members navigate policies, systems, and processes.
Drive global performance and engagement programs including review cycles and feedback processes within the region.
Drive process improvements that enhance efficiency and spear strategic initiatives.
Contribute ideas as we design and scale new People programs and policies to assure we are being locally sensitive.
Your background looks something like this
4+ year of experience in HR, People Operations, or Administration
Serve as an expert in your field within the United Kingdom and across broader European landscape
Exceptionally organized, detail-oriented, and able to manage multiple priorities at once.
Knowledge of fundamental HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations for the region
Clear written and verbal communication skills with the ability to be resourceful.
Discretion and professionalism handling confidential information.
Naturally collaborative, with a growth mindset and curiosity to learn.
Excited to join as a founding member of a growing People Department at a fast-scaling company.
Open to being based in office several days per week
Benefits
Medical, dental, and vision benefits
Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
Daily lunches, dinners and snacks in the office to keep you at your best
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
