Wouldn’t it be great to build your career at a growing company recognized 6 years in a row from 2020 to 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven and dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits and growth opportunities.
Position Overview
The Human Resources Coordinator plays a key role in both the operational and strategic functions of the HR department. Reporting to the director of HR, this role is responsible for coordinating and executing HR processes while exercising independent judgment HR initiatives that impact employee culture and retention.
The ideal candidate will demonstrate initiative, critical thinking skills, interpersonal and communication abilities, organizational skills, and exhibit high attention to detail and handle sensitive information with a high degree of confidentiality and professionalism.
Key Responsibilities
Talent Acquisition & Onboarding
• Partner with hiring managers and the recruiter to identify talent needs.
• Support the management of full-cycle recruitment, including job postings, candidate screening, interviews, and onboarding.
• Support pre-employment procedures, ensuring smooth transitions for new hires.
• Deliver and coordinate new hire orientation programs and onboarding schedules across all locations.
Employee Experience & Engagement
• Coordinate stay interviews, exit interviews, and engagement surveys to identify trends and improvement opportunities.
• Manage recognition and employee programs, including service awards, wellness initiatives, celebrations, and engagement events.
• Partner with leadership to execute employee engagement strategies that support retention and satisfaction.
HR Analytics & Continuous Improvement
• Collect, analyze, and interpret HR data (turnover, engagement, training completion), making recommendations to improve retention. • Prepare and present HR metrics and reports for leadership review. • Recommend and implement process improvements to increase efficiency and streamline HR operations.
Learning & Development Support
• Assist in planning, organizing, and evaluating training and professional development programs.
• Monitors training compliance and analyzes LMS data, generating reports on completion and engagement, identifying gaps or trends, and providing actionable insights to improve training effectiveness and participation rates. • Track participation and feedback to ensure continuous improvement of learning programs.
HR Administration & Compliance
• Maintain HR records, documents, and HRIS data with accuracy and confidentiality.
• Support the HR director with compliance reporting and policy updates.
• Assist in maintaining consistency across HR communications and documentation.
Qualifications
• Bachelor’s degree in human resources, Business Administration, or a related field.
• 2–4 years of experience in HR or related roles with a mix of administrative and strategic responsibilities.
• Strong project management and organizational skills.
• Excellent interpersonal, communication, and collaboration skills.
• Experience with HRIS systems, survey tools, and Microsoft Office Suite.
• Ability to manage multiple priorities and deadlines while maintaining attention to detail.
Core Competencies
• Strategic Thinking and Problem-Solving – Identifies process gaps and provides solutions
• Employee Engagement and Relationship-Building – Builds strong professional relationships across teams.
• Data Analysis and Reporting – Generates and tracks reports and identifies trends.
• Initiative and Process Improvement – Takes ownership of tasks with minimal supervision.
• Confidentiality – Handles sensitive information with discretion and maintains compliance with privacy standards.
• Decision Making – Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks.
• Communication – Shares information by using data and information to support an argument or point of view; keeps team informed about progress and problems; avoids surprises; and understands the appropriate level of confidentiality required.
• Leadership – Gives positive and constructive feedback to peers; trains new employees; finds solutions to problems; works autonomously; anticipates future business needs.
• Continuous Learning – Identifies self-training needs and opportunities; positively accepts changes.
• Teamwork – Actively participates in the team and provides feedback and solutions; listens and responds constructively to others’ concerns.
• Alignment to Values – Demonstrates the company's core values and shows respect and provides support to team members.
Job Type: Full-time
Salary: $45,000 - $55,000
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Retention Bonus
Professional Development Grant Program
Schedule:
On Site/In Office
8-hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)
Skills Required
- Bachelor's degree in human resources, Business Administration, or a related field
- 2-4 years of experience in HR or related roles
- Strong project management and organizational skills
- Excellent interpersonal, communication, and collaboration skills
- Experience with HRIS systems and Microsoft Office Suite
What We Do
Credit Control, LLC is a nationally licensed provider of customized, performance-driven receivables management services that was founded in 1989. We offer recovery solutions covering all aspects of our clients' customer care and account delinquency life cycles. The company is headquartered in St. Louis, Missouri and has over 600 employees nationwide, including offices in Tampa, FL, Las Vegas, NV, and Earth City, MO. Credit Control maintains ISO-27001 certification, fully audited SOC1 & SOC 2 / SSAE-18 reports, Level 2 PCI-DSS compliance, and secured systems at every layer including user, transport, access, network, and applications. Our senior leadership, management and staff are experts in all phases of revenue cycle management and the account delinquency life cycle. We promote a fully compliant and customer-centric culture, while producing superior results and solutions for our clients. Credit Control is founded on its core values of strong customer service, state of the art technology, and exceptional recovery results in an employee friendly environment. Back-to-Back Winner for the Best Places to Work in Collections by InsideARM (2021 & 2020). Credit Control is an equal opportunity employer.
