About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer care, and we need your help!
We’re looking for a Human Resources Coordinator who will act as a bridge between our employees and our HR Management Team. This role will address issues raised by current employees and new-hires, while organizing orientations and coordinating other HR functions such as training and development. This role will also focus on ensuring that HR processes and documentation are meeting legislative requirements.
As Human Resources Coordinator, You Will…
Prepare orientation electronic new-hire packages
Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met
Ensure HR processes meet legislative requirements
Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received
Ensure all background security checks are completed and report or escalate results accordingly
Respond to HR communications
Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly
Work collaboratively with various departments and all levels of employees
Perform administrative aspects
As Human Resources Coordinator, You Have…
Some post-secondary education or completion of post-secondary schooling (preferred)
At least 2 years of HR experience
Ability to learn a variety of software programs
Strong analytical, problem solving and decision making skills
Ability to multitask and self-manage your work day
Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
Ability to establish and enforce organization standards
Ability to adhere to all organizational policies and procedures
Ability to plan and monitor for results
Ability to maintain good attendance and punctuality
Prior working knowledge of Dayforce HRIS.
Prior working knowledge in Google and Microsoft software (required)
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Human Resources Coordinator…
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Amazing career growth opportunities
Skills Required
- At least 2 years of HR experience
- Working knowledge of Dayforce HRIS
- Working knowledge of Google and Microsoft software
- Strong analytical, problem-solving, and decision-making skills
- Ability to multitask and self-manage work
- Strong interpersonal skills and ability to interact with diverse employees at all levels
- Ability to establish and enforce organizational standards
- Ability to adhere to organizational policies and procedures
- Ability to plan and monitor for results
- Some post-secondary education or completion of post-secondary schooling
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
