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At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Human Resources Coordinator is responsible for overseeing employee onboarding, employee changes, employee terminations, I-9 compliance, annual background check compliance, employee file maintenance, routine audits, reporting, special projects, and general administrative tasks with confidentiality & discretion. Reporting to the Director, Human Resources, you will collaborate with finance, talent acquisition, and other members of the team at ConvenientMD to support and improve the employee experience.
Your Impact- Act as an ADP Admin by navigating ADP functionalities, resolving issues, and working to implement system process improvements; provide timely response to user questions.
- Independently oversee new hire processing, employee status changes, and employee terminations; collaborate with talent acquisition, finance, and other internal teams to improve processes around status changes.
- Create, organize, and categorize employee files; respond to requests for file access from inside and outside sources.
- Process employee terminations and changes in our ADP HRIS system.
- Develop/improve training offerings and corresponding training materials; draft routine HR correspondence.
- Respond to all employment verification requests.
- Oversee credentialing requests.
- Support the drafting of routine correspondence, communications, and paperwork.
- Monitor HR inboxes, respond to routine requests employee and\or manager requests; escalate non-routine items when appropriate.
- Support the employee onboarding processes for new-hires including any\all pre-hire tasks.
- Act as the first touch-point for new team members as they enter into ConvenientMD; answer new-hire questions and respond promptly to questions.
- Identify opportunities for improvement in existing operations; partner with cross functional teams as needed to implement improvement solutions.
- Create and analyze standard HR reports, respond to ad-hoc reporting requests as-needed.
- Assist in the review, testing, and implementation of HR technology upgrades.
- Support new and ongoing human resources special projects (compensation, performance management, engagement, diversity, etc.).
- Provides backup, as needed for other HR related responsibilities.
- 0-3 years of experience in employee onboarding, employee relations, reporting, and HRIS administration.
- Bachelor’s Degree in Human Resources/Business Administration or equivalent combination of relevant education, training, and experience strongly preferred.
- Strong computer skills including the MS Office suite, and Smartsheet.
- 1+ Years of experience using HRIS systems, preferably ADP’s Workforce Now.
- Exceptional attention to detail with an ability to complete all work with a high level of accuracy; strong organizational skills.
- Analytical mindset with proficiency in data analysis and reporting.
- Able to maintain confidentiality and handle sensitive information with discretion.
- Excellent customer service skills; strong initiative to follow-up on pending/open items.
- Able successfully complete all pre-employment screenings/activities in a timely manner.
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- 0–3 years of experience in employee onboarding, employee relations, reporting, and HRIS administration
- Bachelor’s degree in Human Resources or Business Administration, or equivalent education, training, and experience
- Strong computer skills, including Microsoft Office and Smartsheet
- At least 1 year of experience using HRIS systems, preferably ADP Workforce Now
- Exceptional attention to detail and strong organizational skills
- Analytical mindset with proficiency in data analysis and reporting
- Ability to maintain confidentiality and handle sensitive information discreetly
- Excellent customer service skills and initiative to follow up on pending items
- Ability to successfully complete all pre-employment screenings and activities
ConvenientMD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConvenientMD and has not been reviewed or approved by ConvenientMD.
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Wellbeing & Lifestyle Benefits — Free urgent care for employees (and in some cases family) and access to an Employee Assistance Program are called out, alongside perks like pet insurance and snacks. These offerings add day-to-day value beyond core medical coverage.
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Leave & Time Off Breadth — Paid time off and paid holidays are part of the package, and the company has noted increases to PTO. These elements broaden time-away benefits for many roles.
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Career-Linked Recognition & Rewards — CMD University provides paid MA and LXMO programs, CEU access, and structured clinical training and fellowships. Paid training supports advancement and skill development.
ConvenientMD Insights
What We Do
At ConvenientMD we’re on a mission to make good health more convenient for all. By putting people first, we can improve how patients and providers experience healthcare. Today, we are the leading urgent care provider in New England with over 40 clinics delivering high-quality care that saves people time and money. Looking forward, we are not only bringing our brand of urgent care to more cities and towns, but we’re also launching a more convenient and effective primary care. We feel a responsibility to protect the health of our communities, our employees, and our partners to help ensure as many as possible can prosper now and in the future.
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