The Role
Supports international HR administration across Portugal, France, London, and future locations. Responsibilities include employee records, onboarding, offboarding, benefits, compliance, payroll coordination, multilingual HR communications, and administrative and basic accounting support. The role partners with U.S. teams, manages employee and office inquiries, coordinates external providers, and ensures accurate, timely documentation. It is onsite five days per week in Porto, with periodic travel of approximately 5%.
Summary Generated by Built In
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
We are seeking an organized, resourceful, and collaborative Human Resources Coordinator to support our international operations across Portugal, France, and London, with additional locations such as Milan added as the business grows.
This role will support day-to-day international HR administration, payroll coordination, employee documentation, and local HR compliance. Based in Portugal, the role will also provide administrative support to the local office and may assist the U.S. Accounting team with general administrative and accounting activities related to international operations.
The ideal candidate is highly organized, comfortable working independently, and able to build strong relationships across countries, cultures, and time zones.
This role requires onsite presence 5 days a week at our location in Porto.
Responsibilities
- Coordinate day-to-day HR administration for employees in Portugal, France, London, and future international locations.
- Maintain employee records, employment documentation, and required HR files.
- Support onboarding, offboarding, employee changes, benefits administration, and other recurring HR processes.
- Support benefits and compliance with local employment requirements and coordinate with external HR/legal resources when needed.
- Coordinate and translate HR documents and communications between English, Portuguese, French, and Italian as needed.
- Partner with the U.S. People Team on employee matters, reporting, and recurring HR processes.
- Coordinate monthly payroll with local providers and internal teams, ensuring accurate and timely processing
- Serve as a point of contact for general employee and office-related questions.
- Proactively identify needs and work independently to resolve issues.
- Provide general administrative and basic accounting support in partnership with the U.S. Accounting team.
- Assist with invoices, expenses, reconciliations, documentation, and other administrative processes as needed.
- Ensure information is accurate and submitted on time.
- Build strong relationships with employees and managers across international and U.S. locations.
- Communicate effectively across cultures, functions, and time zones.
- Manage multiple priorities, meet deadlines, and take ownership of assigned responsibilities.
- Know when to escalate issues and seek appropriate guidance.
- Other duties and responsibilities as assigned.
International Human Resources
Accounting & Administrative Support
Collaboration & Communication
Requirements
- 3+ years of experience in HR, People Operations, payroll/accounting, or a related field.
- Experience with international HR or employees in multiple countries preferred.
- Experience with payroll processing or external payroll providers strongly preferred.
- Fluent English required; Portuguese required. French and/or Italian strongly preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Strong computer skills and ability to learn HR, payroll, and business systems.
- Ability to work independently, prioritize effectively, and solve problems.
- Comfortable collaborating with U.S.-based colleagues across time zones.
- Professional, approachable, and service-oriented.
- Flexible and willing to support a broad range of responsibilities in a growing international business.
- Periodic travel could be required (5%) to US headquarters or other locations.
This position requires onsite attendance five days per week at our Porto, Portugal office. Applicants must have unrestricted authorization to work in Portugal. Employment sponsorship is not available for this role.
Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Skills Required
- 3+ years of experience in HR, People Operations, payroll/accounting, or a related field
- Experience with international HR or employees in multiple countries
- Experience with payroll processing or external payroll providers
- Fluent English
- Portuguese language proficiency
- French and/or Italian language proficiency
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Strong computer skills and ability to learn HR, payroll, and business systems
- Ability to work independently, prioritize effectively, and solve problems
- Comfort collaborating with U.S.-based colleagues across time zones
- Professional, approachable, and service-oriented demeanor
- Flexibility to support a broad range of responsibilities in a growing international business
- Unrestricted authorization to work in Portugal
- Onsite attendance five days per week at the Porto office
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The Company
What We Do
Waterworks is a luxury brand specializing in high-end bath and kitchen products, including fittings, fixtures, hardware, lighting, surfaces, and cabinetry. Founded in 1978, the company is recognized for its commitment to artisanal craftsmanship, rigorous engineering, and timeless design. Waterworks collaborates with accomplished designers and architects to provide a complete, proprietary vision for the most valuable rooms in the home, serving both residential and commercial projects globally.
