Human Resources - Conduct Manager, Consumer & Community Banking

Job Description
As a Conduct Manager on the Organizational Effectiveness Team, you are on an HR professional team designed to analyze employee conduct, culture and engagement data for Consumer and Community Banking Lines of Businesses HR and Senior Leaders. You will ensure stakeholders have proper line-of-sight into the Code of Conduct landscape, identify contributing factors, recommend/implement appropriate actions to address and create a closed-loop process for actions in place to validate that remediations have had their intended effect in the environment. The primary partners and stakeholders that you would engage with are but not limited to: Employee Relations, HR Business Advisors and Senior Leaders.
Be part of the Consumer and Community Banking Organizational Effectiveness Team primarily focused on conduct, culture and engagement analysis work intended to support HR and Senior Leaders understand the effectiveness of current employee experience strategies by leveraging data into actionable information and insights.
Job Responsibilities:

• Ability to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations.
• Develop deep relationships in each business by providing guidance/counsel that enable rich understanding of the environment
• Liaise with key functional teams who are a part of the conduct landscape
• Conduct holistic analyses to identify contributing factors of conduct trends and identify necessary remedial actions
• Perform in-field observations, climate studies and focus groups
• Ensure data is captured, updated, tracked and reported properly
• Ability to leverage data to assemble a compelling story which is used to influence others to drive a business decision

Required Qualifications, Capabilities, and Skills

• 7+ years Human Resource Business Advisors or Business Partner experience, management experience considered
• Proven track leading large-scale projects and long-term initiatives that have resulted in favorable business results
• Strong partnership, organizational navigation, consulting, influencing and negotiation skills
• Highly analytical and proven ability to work with large complex data set; can evidence ability to utilize critical thinking and analytical skills to identify issues and trends and develop solutions and/or recommendations to address root cause
• Excellent judgment and demonstrated ability to make sound decisions
• Strong communicator skilled at producing executive level presentations and analysis as well as presenting to senior leaders

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.