FUNCTIONAL OVERVIEW:
Employee Relations
Represents company on Labor related cases
Serves termination notices
Facilitate exit procedure for resigned and terminated employee
Processes employee separation documentation
Processes and routes clearance
Prepares last pay request
Conducts exit interview and submit summary of exit interview
Releases exit documentation
Last pay
Prepares Release Waiver & Quit Claim
Prepares Certificate of Employment
Coordinates with HR-Timekeeping & Payroll for Certificate of
Contribution (SSS, Pag-ibig & PhilHealth)
2316
Counseling, grievance and discipline for all staff
Conducts investigation on complaints and grievances
Facilitates the resolution of any employee relations problems
Counsel employee regarding work, family or personal problems
Handles grievances of the employees, in a sensible manner
Prepares and issues disciplinary action memorandum
Account Management
Conducts regular site visits for off-site accounts
Brings pay slips, documents, etc. to offsite accounts
Takes note on offsite concerns and discusses concerns to HR
Head for immediate action
Conducts Focus Group Discussions, as needed
Participates in meetings that involve a range of issues as needed and/or assigned (e.g.personnel actions, regulatory requirements, actions involving outside agencies, interdepartmental needs, collective bargaining, etc.)
Performance Management
Ensure timely communication / execution / completion of the Performance Management Process
Distribution of performance evaluation forms
Records performance evaluation results
Computes performance ratings
Maintains performance evaluation tracking system
Tracks and monitors performance evaluation
Prepares employment documentation
Regularization
Personnel Action Memo (PAM)
Compensation and Benefits Administration
Administers both government-mandated and company-initiated benefits which includes government and company loans
Ensures that all benefits administered are consistent to the employees’ corresponding status and level
Maintains a record of all employee movement such as promotion, regularization, and merit increase / salary adjustments
Handles HR Information System and 201 files
Employee Engagement
Works with rest of HR team on company events
Conducts new hire orientation
Records and Reports Management
Prepares monthly and yearend reports on terminations, transfers, promotions, disciplinary action and other information required
Prepare reports on complaints, counseling, grievances, surveys and other ad hoc tasks
Others
Performs miscellaneous clerical functions and special projects as assigned
Performs general office support functions and assists personnel as necessary
In the absence of HR Head, handles issues and inquiries and supply authorized information to employees related to Employee relations
Other duties as assigned
PERSONAL SKILLS & QUALITIES
Flawless integrity, with orientation towards compliance and people management
Excellent English communication skills, both written and verbal
Strong business acumen, with an entrepreneurial mindset
Excellent time management skills with a strong sense of urgency
High energy, team orientated
Excellent management / organizational skills
Precise, accurate, attention to detail a must
High learning aptitude with the ability to work unsupervised
Confident to practice responsible transparency at all times
Must demonstrate initiative and a ‘can do’ attitude – solutions-oriented and results
Focused
QUALIFICATIONS & EXPERIENCE
Minimum of 8 years’ experience in Human Resources operations
Extensive experience in PH labor laws
Experience in the outsourcing / offshore staff solutions industries
Must have an entrepreneurial mindset – accountable for recommendations and decisions, and a good understanding of commercial approaches
Strong preference towards documentation and experience in document management is required
Degree qualified, preferably Psychology or Behavioral Sciences related
Willing to work in Ortigas
Willing to work on a night-shift, from 10:00PM-7:00AM
Willing to work on a hybrid setup (3 days onsite, 2 days work from home)
Skills Required
- Minimum of 8 years of experience in Human Resources operations
- Extensive experience in Philippine labor laws
- Experience in outsourcing or offshore staff solutions industries
- Entrepreneurial mindset with accountability for recommendations and decisions
- Strong understanding of commercial approaches
- Strong documentation preference and experience in document management
- Degree qualification, preferably in Psychology or Behavioral Sciences
- Willingness to work in Ortigas
- Willingness to work night shift from 10:00 PM to 7:00 AM
- Willingness to work in a hybrid setup with three days onsite and two days remote
- Excellent written and verbal English communication skills
- Strong organizational, management, time management, and attention-to-detail skills
What We Do
Satellite Office is a premium offshoring and staff-outsourcing provider that helps businesses build dedicated, high-performing teams in the Philippines. It recruits and supports talent across customer service, sales, IT and software development, finance, marketing, creative design, and back-office operations. Its end-to-end services include recruitment, onboarding, HR, payroll, technology infrastructure, facilities, and ongoing account management for international clients from offices in Australia, the United States, and the Philippines.
