The Role
Serves as the primary HR partner for the US Sales team, managing employee engagement, grievances, HR records, dashboards, payroll coordination, exits, performance reviews, policy compliance, and employee lifecycle processes. Supports managers with workforce planning, performance discussions, and employee relations while collaborating with Sales Leadership, Training, Admin, Recruitment, and senior HR stakeholders on strategic initiatives.
Summary Generated by Built In
About Us:
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and
Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.
Responsibilities:
HRBP & Employee Engagement:
● Act as the primary HR point of contact for the US Sales team.
● Conduct regular People Connect sessions to understand employee morale, concerns, and suggestions.
● Drive employee engagement initiatives tailored to night-shift and sales workforce dynamics.
● Support managers with HR guidance on workforce planning, team issues, and motivation strategies.
Grievance Handling & Employee Relations:
● Manage employee grievances with empathy, confidentiality, and timely resolution.
● Work closely with senior HR and leadership on sensitive or escalated cases.
● Ensure a fair, transparent, and compliant approach to employee relations. Data Management & HR Operations:
● Maintain accurate employee records including personal data, performance updates, attendance, leave records, and HR documents.
● Prepare monthly HR dashboards, reports, and MIS for leadership review.
● Partner with payroll and admin teams to ensure smooth processing of employee-related operations.
Exit & Off boarding Management:
● Handle end-to-end exit process including resignation acceptance, notice period discussions, exit interviews, clearance, and documentation.
● Identify trends from exit feedback and share insights to reduce attrition.
● Coordinate knowledge-transfer and ensure smooth transition planning.
Talent & Performance Support:
● Support the performance review process for the US sales team.
● Facilitate probation reviews, performance discussions, and documentation.
● Track KPIs and provide insights to managers to help improve team performance.
Compliance & Policy Implementation:
● Ensure adherence to company policies across shifts, especially around attendance, discipline, workplace conduct, and safety.
● Guide employees on HR policies, benefits, leave structures, and processes.
● Ensure compliance with internal HR guidelines and statutory requirements.
Collaboration & Stakeholder Management:
● Work closely with Sales Leadership, Training, Admin, and HR teams to ensure a seamless employee lifecycle.
● Partner with Recruitment teams to support manpower planning and onboarding when required.
● Assist in implementing strategic HR initiatives for a growing US-region business unit.
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The Company
What We Do
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. It is our vision and mission to become the world’s most learning impact-driven educational organisation by empowering the world’s 2 billion kids with next-gen life skills to help level the playing field for success, regardless of gender, physical, socio-political, cultural and financial considerations
