Human Resources Automation and Optimization Specialist

Job Details:

Job Description: 

Global Employee Services (GES) is a global contact center operation responsible for providing solutions to any inquiries about Intel Human Resources (HR) products and services related to payroll, benefits, focal, performance management, medical and religious accommodations, executive services, and escalation support for Intel's 100,000+ employees and dependents around the globe.

We are searching for a meticulous Data Analyst to join our team. The HR Data Analyst's scope includes collecting and analyzing HR data, spotting trends and anomalies, developing and implementing data-driven insights and forecasts for HR initiatives, and reporting on key performance indicators.

The Human Resources Automation and Optimization Specialist will be responsible for identifying, developing, and implementing automation solutions to optimize HR processes. This role requires a blend of technical expertise and HR acumen to drive efficiency and improve the overall employee experience. The ideal candidate will have a strong background in HR systems, process design, and self-service, coupled with the ability to work independently and collaboratively.

Key Responsibilities:

1. HR Process Analysis and Improvement:

o Analyze existing HR processes to identify inefficiencies and areas for improvement.

o Collaborate with HR stakeholders to gather requirements and understand business needs.

o Design and implement process optimization strategies to enhance HR performance.

2. Automation Development:

o Develop and deploy automation solutions using UiPath and other relevant tools.

o Leverage Microsoft Azure, Engage, Insights, Apps, Flows, and Connections to enhance automation capabilities.

o Create and maintain documentation for automated HR processes and workflows.

3. Data Analysis and Reporting:

o Utilize PowerBI and Advanced Excel to analyze HR data and measure the impact of automation initiatives.

o Generate reports and dashboards to communicate findings and recommendations to HR leadership.

o Use insights to drive continuous improvement efforts in HR operations.

4. Technology:

o Deploy automation solutions via integrations with HR systems, including Workday, ServiceNow, and Genesys.

o Stay updated with industry trends and emerging technologies in HR automation and optimization.

5. HR Process Design and Implementation:

o Identify challenges in HR processes and implement effective solutions without direct supervision.

o Maintain confidentiality and handle sensitive HR matters with discretion and professionalism.

o Apply critical thinking and HR acumen to design and optimize HR processes.

The ideal candidate will have the following behavioral traits:

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Demonstrated ability to maintain confidentiality and handle sensitive HR matters with professionalism.

Qualifications:

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum qualifications

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.

• 3+ years of experience in HR process automation, optimization, or a related role.

• 2+ years of experience in automation tools and technologies such as UiPath, PowerBI, and Advanced Excel.

• Advanced English level

Preferred qualifications

• Experience with HR systems like Workday, ServiceNow, and Genesys is highly desirable.

Job Type:Experienced Hire

Shift:Shift 1 (Costa Rica)

Primary Location: Costa Rica, San Jose

Additional Locations:

Business group:Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.