Human Resources Assistant, Process Improvement

The Human Resources Assistant-Process Improvement will work with the HR operations and benefits teams to identify and improve the processes related to the benefit and labor related work streams that cross multiple departments including HR, finance, information systems, payroll and legal. The successful candidate must have strong excel skills, interest in working in and improving databases and the ability to assimilate information from multiple sources.

Primary Responsibilities

• The HR Assistant-Process Improvement will work closely with the benefit and operations teams to support the dues & contributions processes for 15+ unions. This work will involve:
• Working with Excel
• Working with Access Databases
• Working across systems including our HCM, payroll and other systems
• Manual data entry
• Understanding the union requirements and the Met’s requirements




• The HR Assistant will also support the financial reconciliations and invoicing processes for all of our health and welfare vendors, including medical, workers compensation, 403(b) and others.
• The HR Assistant process improvement will be responsible for working closely with IS (information systems) and HR operations to identify ways to improve our current employee related processes through jotform, docusign, Microsoft tools and other products.
• As a potential move to cloud based systems is on the horizon there may be an opportunity for the right candidate to help support and lead this project from the HR perspective.
• Track stock of department supplies and order as needed.

Skills and Qualifications

• Associates degree in computer science or related field, or certifications.
• 1-2 years experience working with data entry and process improvement in a cross departmental function.
• Prefer interest or experience in human resources/ benefit administration or labor management
• Excellent oral and written communication skills
• Strong Excel skills and familiarity with other MS Office applications
• Strong technological aptitude with strong interest in learning more systems
• Must be able to work well in a high-pressure/fast-paced environment.
• Must be able to deal with a variety of personality types with poise and professionalism.
• Must be able to learn and adapt to a changing work environment.
• Must be able to handle confidential information with the utmost discretion.
• Must be able to work successfully both independently and as part of a team.

Physical Demands

• Regularly required to sit, talk, listen, use repetitive hand motions, stand, walk, reach, and bend.
• Occasionally required to lift up to 20 pounds.
• Must be able to work in-office 3-4 days a week.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.