Description
Under general supervision, process administrative tasks such as responding to routine employee inquiries regarding general human resources related topics including employee policies, programs, benefits, payroll, leaves of absence, workers’ compensation, ergonomics, etc. Expected to address most requests independently, however, may rely on various specialist functions, such as benefits, disability management, payroll, and/or wellness for more complex or appropriately escalated inquiries.
Essential Functions
Utilize human resources knowledge base to answer employee inquiries/issues.
Use procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues.
Recognize unusual events or consistent problem areas and works with management to resolve arising issues.
Explain insurance coverage and other benefits to employees.
Serve as liaison with carrier/vendor contacts to address research and/or resolve data issues.
Suggest methods to update, simplify, and enhance processes, procedures and technologies.
Escalate complex cases to appropriate resource if additional expertise and/or research required.
Perform all work in accordance with established Human Resources Division standards.
Requirements
Job Specifications
Typically has the following skills or abilities:
Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills and abilities.
Two to four years of experience effectively processing benefits, payroll and/or disability management inquiries.
High level of interpersonal skills to handle sensitive and confidential situations and documentation.
Ability to take ownership of the problem leading to a solution.
Ability to multi-task in a high-volume setting.
Superior customer service orientation and verbal/written communication skills
Attention to detail in composing and proofing materials, establishing priorities and meeting service levels and deadlines
Ability to navigate through multiple computer applications including, but not limited to HRIS, intranet, online timekeeping and payroll data applications; and knowledge of various computer software applications.
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers
Skills Required
- Two to four years of experience using extensive human resources business practices knowledge, or an equivalent combination of education and experience
- Two to four years of experience processing benefits, payroll, and/or disability management inquiries
- High interpersonal skills for handling sensitive and confidential situations and documentation
- Ability to take ownership of problems and lead them to resolution
- Ability to multitask in a high-volume setting
- Superior customer service orientation and verbal and written communication skills
- Attention to detail, prioritization, and ability to meet service levels and deadlines
- Ability to navigate HRIS, intranet, online timekeeping, payroll data applications, and other computer software
- For remote or hybrid roles, high engagement in virtual environments, including maintaining camera presence during meetings
What We Do
Optical Outlets is a Florida-based optometric retail chain founded in 1987 that operates dozens of locations across the state. The company provides comprehensive eye care services including eye exams, prescription eyeglasses, contact lenses, and optical lab services, and sells designer and value eyewear. Optical Outlets was acquired by iCare Health Solutions (a VSP Vision company) and continues operating under its brand.
