Human Resource Representative

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Human Resource Representative

This position is responsible for partnering with clients and assisting Human Resource Specialists in developing, implementing, and monitoring Human Resource performance management items and processes. Delivers customized Insperity Human Resource service solutions to positively impact client businesses by offering effective solutions that result in improved management of human capital, goal obtainment, and operational performance. Works closely with the Human Resource Specialists, Account Executives and clients to develop work relationships and build trust that results in client retention and growth. Demonstrates depth and breadth of service and level of care expected with internal and external customers.

Responsibilities:

• Supports Middle Market Service Team by providing back-up support to Human Resource Specialists.
• Provides support with complex projects such as handbook customization, policy development, job descriptions, performance appraisal systems, exit interviews, job competencies, hiring processes, compensation planning, and salary surveys to enhance productivity and reduce liability.
• Makes recommendations utilizing knowledge from various human resource disciplines to address client needs and follows-up to ensure satisfaction.
• Facilitates with oversight from (S)HRS and/or co-facilitates Liability Management Trainings, in a clear, concise and logical sequence at a level appropriate to the audience.
• Participates in service team project assignments and/or client data analysis to identify needs and human resource solutions to improve client business operations.
• Identifies and recommends Insperity services that positively impact clients’ work practices and results in their engagement and satisfaction.
• Collaborates with internal departments to design customized client reports and communicate directly with clients. Makes recommendations for improving client service delivery.
• Documents, reviews, and monitors tracking mechanisms of assigned clients to ensure timely delivery of HR service activities.
• Provides reports of services delivered with internal partners and escalates complex issues as needed.
• Shares in customer relationship accountability through service deliverables as defined in Key Areas of Responsibility.
• Builds, maintains, and promotes effective, highly functional relationships with all internal customers.
• Maintains knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance in a multi-state environment.
• Engages with internal support teams (e.g., Diversity, Equity, & Inclusion (DE&I) Services, Compensation Services, EEO Services, Payroll, Fair Labor Standards Act (FLSA) Administration, Background Screening, Benefits, and Leave Administration).
• With oversight from the (S)HRS, delivers HR policy guidance, interpretation, and best practice recommendations in alignment with employment laws.
• Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.
• Analyzes data and statistics for trends and patterns. Based on metrics and analysis, makes recommendations to internal HR team for client policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, motivate and retain employees, address staffing issues, and to maintain legal compliance.
• Understands Insperity and approved partner technologies and how to leverage these tools to generate client value.

Qualificiations:

• Bachelor’s Degree in Human Resources, Business Administration or a related field or equivalent work experience is preferred.
• One year of Human Resource Administrator, Coordinator or other HR specialty experience is required.
• Alternative credentials such as HR certificates through HRCI or other accredited institutions may be considered in lieu of preferred experience and/or education.
• Associate Professional (aPHR) or Professional in Human Resources (PHR) and/or SHRM Certified Professional (SHRM-CP) certification is preferred.

Travel: Up to 25% of time

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.