Human Resource Manager

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance. 

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth. 

Position Summary

The Human Resource Manager serves as a strategic HR partner supporting both Store and HQ employees across the organization. This role is responsible for managing employee relations matters, conducting workplace investigations, ensuring compliance with federal, state, and local employment laws, and driving HR policy and process improvements. The position partners closely with leadership and cross-functional teams to foster a positive, compliant, and high-performing workplace culture while developing scalable HR programs and operational efficiencies. Key responsibilities include performance management support, policy development and administration, risk mitigation, compliance oversight, change management, and continuous improvement of HR practices across corporate and field operations.

Employee Relations

• Serve as the primary HR partner for employee relations matters involving hourly and HQ employees.
• Conduct investigations related to workplace complaints, policy violations, harassment, discrimination, attendance, and performance concerns.
• Provide coaching and guidance to managers on performance management, corrective actions, conflict resolution, and employee engagement.
• Partner with leadership to promote a positive, inclusive, and compliant workplace culture.
• Track and analyze ER trends and recommend proactive solutions.

HR Compliance

• Ensure compliance with federal, state, and local labor laws and employment regulations.
• Maintain and update HR policies, procedures, handbooks, and required postings.
• Support wage and hour compliance, including meal/rest breaks, overtime, scheduling, and recordkeeping practices for hourly employees.
• Partner with legal counsel and leadership on risk mitigation and compliance initiatives.
• Assist with audits, unemployment claims, workers’ compensation coordination, and documentation management.
• Draft, maintain, and update employee handbooks, HR policies, SOPs, and workplace guidelines to ensure compliance with federal, state, and local employment laws.

Policy & Process Improvement

• Develop, implement, and continuously improve scalable HR processes, programs, and standard operating procedures to support organizational growth and operational efficiency.
• Recommend and implement process improvements that enhance the employee experience, improve manager effectiveness, and ensure consistency across field and corporate teams.
• Manage companywide policy rollouts and employee acknowledgments, ensuring proper communication and documentation.
• Partner cross-functionally with Operations, Payroll, Recruiting, Training, Legal, and IT teams to streamline HR workflows and improve service delivery.
• Support change management efforts related to new HR programs, policies, technologies, organizational restructures, and operational initiatives.
• Monitor HR metrics, employee feedback, audit findings, and operational trends to identify opportunities for continuous improvement.
• Drive consistency and standardization of HR practices across corporate offices, field operations, and newly opened locations.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 3–4 years of progressive Human Resources experience, with a strong focus on employee relations, HR compliance, and policy administration.
• Experience supporting both hourly and corporate employee populations in a multi-location environment preferred.
• Strong knowledge of federal, state, and local employment laws, including wage and hour regulations, leave laws, harassment prevention, and workplace compliance requirements.
• Proven experience conducting workplace investigations and managing sensitive employee relations matters with professionalism and confidentiality.
• Demonstrated ability to identify process improvement opportunities and implement scalable HR solutions.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with strong attention to detail.
• Compensation- Starting at $100,000

Joe & the Juice is proud to be an equal opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background.

NOTICE OF NON-DISCRIMINATION POLICY

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