The Role
Manage HR operations for a large outsourced warehouse workforce: recruitment, attendance, compliance, vendor coordination, employee relations, HSE, reporting, and developing the site HR team to meet operational KPIs.
Summary Generated by Built In
POSITION TITLE: Human Resource Manager – Outsourced Workforce
FUNCTION/DEPARTMENT: Warehouse Management
REPORTS TO: HRM-Nairobi
DIRECT REPORTS/ SUPERVISES: HR Supervisor, HR Clerk,
JOB PURPOSE:
To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.
Working relationships:
INTERNAL
• All staff in Our Client Outsourced Warehouse site
• HR team
• Payroll
EXTERNAL
• Caterers
• Outsourced labour providers
• Government bodies
• Transport providers
Key Responsibilities
1. Workforce Planning & Resourcing
• Lead resourcing for all vacant positions within the Warehouse and site operations.
• Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
• Ensure manpower planning aligns with operational demand, productivity targets and budget.
• Support succession planning for all key positions to avoid gaps
2. HR Operations & Compliance
• Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
• Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
• Act as the site custodian for audits and HR compliance reviews.
3. Employee Lifecycle Management
• Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
• Ensure timely creation and approval of employee email and system access.
• Manage staff separation processes, including documentation, clearances, and exit reporting.
4. Attendance, Leave & Utilization Management
• Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
• Ensure leave planning is followed and leave liability is maintained within acceptable limits.
• Review attendance summary sheets to support payroll and vendor invoicing.
5. Outsourced Labor & Vendor Management
• Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
• Verify subcontracted labour invoices against attendance, utilization, and approved rates.
• Monitor HR service provider KPIs and conduct periodic performance reviews.
6. Employee Relations & Discipline
• Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
• Support grievance handling, dispute resolution, and disciplinary investigations.
• Manage employee relations to maintain a productive and harmonious workplace.
• Participate in and support works council and industrial relations forums.
7. Health, Safety & Wellbeing
• Ensure adherence to occupational health and safety standards, government regulations, and company policies.
• Promote a culture of safety, compliance, and employee wellbeing across the site.
• Coordinate with HSE teams on compliance and corrective actions.
8. Reporting & Analytics
• Prepare and present periodic HR reports including:
o Workforce numbers and utilization
o Leave and absenteeism trends
o Turnover and attrition analysis
o Training, discipline, and engagement metrics
• Provide insights and recommendations to site and senior leadership.
9. HR Administration & Site Support
• Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
• Ensure proper filing, documentation, and renewal of statutory and operational certificates.
• Manage administrative support activities such as stationery requests and staff meal coordination.
• Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.
10. People Management
• Lead and develop the site HR team
• Delegate operational tasks while maintaining governance, control, and accountability.
• Build HR capability to support a high-volume, fast-paced operation.
Requirements
Qualifications
• Degree in Human Resource Management or equivalent.
• Knowledge of Labour laws
• Member of IHRM
• CHRP certification is a MUST
Experience
• A minimum of 5 years of HR experience, with at least 3 years served in the role of HR Manager.
• The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage.
Benefits
Benefits:
• Permanent and Pensionable (Pension after 6 months successful probation)
• Medical for self + 4
• Group life
• Airtime Allowance
Skills Required
- Degree in Human Resource Management or equivalent
- Knowledge of labour laws
- Member of IHRM
- CHRP certification
- Minimum 5 years HR experience, including at least 3 years as an HR Manager
- Proven experience managing large outsourced workforces in FMCG, Logistics, Manufacturing, or Warehouse environments
- Flexible to work both day and night shifts
- Operational exposure (advantage)
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The Company
What We Do
We go the extra mile for your last mile – with specialized divisions to serve even the most diverse of industries. CDL is your premier regional carrier for complete delivery coverage – guaranteed.
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