HR Manager - Pre-Boarding and Transactions

Are you ready to lead a high-performing HR operations team and shape exceptional pre-boarding experiences? We’re seeking a dynamic Manager of HR Operations with experience in Healthcare providing daily leadership for our Pre-boarding and Transactions teams. In this pivotal role, you’ll orchestrate smooth operations, strengthen the caregiver experience, and ensure excellence in regulatory compliance.

You’ll coordinate cross-functional service delivery, cultivate vendor relationships, and champion continuous improvement to empower caregiver readiness and uphold our commitment to Love and Excellence. It’s more than a management role—it’s a chance to craft signature moments for every new caregiver joining our organization.

What We Offer

• Robust benefit package including full medical, dental and vision 403(b) with a company match.
• Generous paid time off. Tuition assistance for full time employees
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

What You’ll Do

• Lead, mentor, and inspire the Onboarding and Transactions teams to deliver service excellence
• Run daily operations, staffing plans, and workload distribution based on volume and complexity
• Ensure accurate and timely execution of employee transactions and onboarding including I-9 forms, employment verification, service letters, tuition reimbursement, and certifications; confirming new hires pass regulatory compliance to begin their new role
• Establish SLAs, quality assurance programs, and annual team goals
• Create and maintain standard operating procedures and ensure team education on regulatory requirements
• Audit pre-boarding activity in Workday and OnBase to ensure task completion and documentation accuracy
• Find opportunities for process improvements and lead implementation using baseline metrics
• Collaborate with internal stakeholders including Talent Acquisition, Employee Health, HR Services, Payroll, and others
• Resolve escalated issues and provide exceptional service across all touchpoints

What You Bring

• Bachelor’s degree required; minimum 5 years’ supervisory experience in a public contact environment, preferably in Human Resources. May consider 10 years of leadership experience in lieu of a bachelor’s degree.
• Deep understanding of CMS, Joint Commission, and state/federal compliance standards - Must have experience with pre-boarding activities in Healthcare
• Proficiency with HR systems
• Exceptional interpersonal and communication skills
• Proven ability to collaborate across cross-functional teams and vendors

Ready to deliver an unforgettable onboarding experience? Join us in shaping the journey for every new caregiver

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/