ESSENTIAL JOB FUNCTIONS:
Assists with HR service ticket system inquiries and requests, ensuring timely response and resolution.
Maintain electronic personnel files.
Reconcile benefit enrollment lists against payroll deductions and vendor bills.
Administers learning management system functions, including account creation, password resets, and monitoring orientation and training completion.
Supports the CVHS Employee Support & Success Program (ESSP) by assisting the Director of Administrative Services with program communications, employee awareness initiatives, and administrative coordination.
Assists with offboarding processes, including sending exit interview communications and sending benefit continuation communications for terminated employees.
Provides recruitment support by assisting with applicant tracking and serving as backup support for recruitment activities as needed.
Responds to employee inquiries regarding FMLA, benefits, and HR policies when the HR Coordinator is unavailable.
Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates competence in performing essential job functions.
Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts.
Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policymakers to practitioners to consumers.
Knowledge of computer software (database, spreadsheet, word processing, email).
Sensitivity to patient privacy and confidentiality.
Education, Training and Qualifications
EDUCATION, TRAINING AND EXPERIENCE:
Previous human resource or administrative experience, preferred.
Skills Required
- Previous human resources or administrative experience
- Computer software proficiency, including database, spreadsheet, word processing, and email applications
- Ability to maintain confidentiality and protect patient privacy
- Ability to work with diverse populations and interact with a wide range of people
- Creative problem-solving, negotiation, and conflict-resolution skills
What We Do
Central Virginia Health Services, Inc. is a community-based, non-profit organization and Federally Qualified Health Center (FQHC) dedicated to providing high-quality primary health care to anyone in need. They operate multiple health care settings in Petersburg and Hopewell, Virginia, offering integrated services including medical, dental, behavioral health, and pharmacy services regardless of a patient's income or insurance status.
