POSITION OVERVIEW
The Director of Human Resources manages support functions essential to management of personnel needs. This includes enforcing policy/procedure related to employee relations, time clock management, hiring/onboarding processes and legal compliance.
The Director of Human Resources is responsible for the overall productivity and effectiveness of the Human Resources Department. Reporting to the Vice President, the Director also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are met within organization.
JOB RESPONSIBILITIES
- Monitors hiring and onboarding procedures and timelines for maximum efficiency to properly staff stores.
- Manages day to day workload and deliverables of the Human Resources Department personnel.
- Oversees that overtime and budgeted hours are managed within company guidelines.
- Monitors and evaluates company policy against changing legislation in each state where the company does business to ensure compliance.
- Works with the Payroll department to ensure all state and federal legal compliance is being upheld.
- Handles all monthly state and federal reporting compliance requirements.
- Provides guidance to HR team on Title VII and similar investigations to HR team.
- Provides feedback and recommendations for improvement of policies and procedures related to employment, benefit and pay practices.
- Oversees and administers benefit plans and retirement plans.
- Ensures federal reporting is completed timely.
- Other duties and projects as assigned by Executive Management.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
- HR Generalist work efficiently and effectively within department and company expectations and guidelines.
- Responsible for ensuring that HR process all fiduciary related functions timely and accurately.
- Ensures that Benefits are administered within state and federal guidelines.
- Ensures that Mobilelink is protected from any fiduciary issues related to 401k administration.
- Update policies and procedures as needed to meet state and federal changes.
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QualificationsQUALIFICATIONS
- Bachelor Degree preferred
- PHR or SPHR/SHRM-CP/SCP
- 10 years of Human Resources experience
- Bilingual (English/Spanish) a plus, but not reequired
- 5 or more years of experience in a supervisory role
- Good understanding of employee relations and standard practice methodology
- Benefit administration experience
- Strong understanding of FLSA rules and regulations
- Experience negotiating and working with government investigators
- Strong Analytical Skills and Business Acumen
- Strong Organizational Skills with a Problem-Solving ability
- Strong Customer Service Skills
- Excellent presentation skills
- Excellent verbal and written communications skills
- Experience in retail, telecommunications, or other high-volume customer-facing industries is strongly preferred.
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS
- This position requires minimal travel to visit markets
Skills Required
- PHR or SPHR/SHRM-CP/SCP certification
- Bachelor Degree
- 10 years of Human Resources experience
- Bilingual (English/Spanish)
- 5 or more years of supervisory experience
- Good understanding of employee relations and standard practice methodology
- Benefit administration experience
- Strong understanding of FLSA rules and regulations
- Experience negotiating and working with government investigators
- Strong analytical skills and business acumen
- Strong organizational skills with problem-solving ability
- Strong customer service skills
- Excellent presentation skills
- Excellent verbal and written communications skills
- Experience in retail, telecommunications, or other high-volume customer-facing industries
What We Do
Mobilelink USA is a private Cricket Wireless company that provides unlimited 5G LTE services and state-of-the-art devices. As the largest authorized retailer for Cricket Wireless in the United States, the company operates nationwide with over 450 locations, offering a comprehensive range of wireless services and devices to consumers.
