We are seeking a dynamic Human Resources Business Partner (HRBP) to operate at both strategic and operational levels, delivering an exceptional employee and leadership experience.
This role focuses on executing the people strategy and driving key HR initiatives aligned with business objectives in South Africa. The HRBP will manage the full employee lifecycle, including talent development, performance management, leadership development, employee engagement, and retention.
The ideal candidate will demonstrate strong business acumen, excellent interpersonal skills, and the ability to build trusted partnerships with stakeholders while aligning with culture and values.
HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract, engage, and retain the very best talent. It entails working closely with business leaders to drive HR programs, talent management, employee engagement, performance management, workforce management and compliance. It also involves influencing and driving HR solutions to business, through HR CoEs of talent acquisition, HR shared services, learning and development compensation and benefits, statutory and compliance services. Additionally, HRBPs are tasked with implementing people policies and HR programs for the organization.
Responsibilities- Partner with business leaders to deliver the people strategy and implement innovative HR initiatives
- Drive the rollout of employee programs and organizational development initiatives
- Coach and support managers in adopting talent frameworks, tools, and best practices
- Foster a high-performance, diverse, and inclusive culture
- Act as a trusted advisor, providing accurate and timely HR guidance to leadership
- Collaborate with Payroll, HR Shared Services, Legal, and other internal teams
- Manage employee relations matters including disputes, performance improvement plans, disciplinary actions, and terminations
- Facilitate clear and effective communication on all HR-related matters
- Represent the company with professionalism and integrity both internally and externally
- Minimum 5 years of HR experience (BPO industry advantageous)
- At least 3 years’ experience as an HR Business Partner
Skills Required
- Minimum 5 years of HR experience
- At least 3 years of experience as an HR Business Partner
- BPO industry experience
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
