Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.
This role sits within the Human Design Team.
Purpose of the Human Design Lead
The main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:
Human enablement
Behavioural transformation
Leadership Development Programs
Coaching
Learning
What you’ll do
New and existing senior clients’ relationships
Actively involved in the end to end cycle of new clients’ pursuits, sales and onboarding
Responsible for regional client portfolio (expected approx 4 clients)
Point of contact for senior client relationships long term
C-suite leadership coaching and enablement
Kick-start Human Design discussion with clients
Initial sprint setup including leading activities such as
Line of Sight
Culture survey
Exec LDP
Liaise with Human Design Global Practice Leads to influence and bring best practice into programs
Lead top-down cultural transformation, working with the C-suite and exec layer in organisations
Senior cover for Human Design activities throughout migration including ongoing risk monitoring and escalation
Cultural stewardship
Embody the Kraken ways of working and support the delivery team to do the same (and ensure a consistent experience across the portfolio)
Act as the bridge between new clients and best practice success stories
What you’ll deliver
In depth knowledge and expertise in all facets of Human Design necessary to enable transformation (including cultural transformation, leadership development, coaching, learning)
Experience in leading portfolios of major program transformations across different geographies
Track record of trust-based partnerships with C-suite and executives
Excellent communication skills at storytelling level across different seniorities and cultures
Excellent facilitation skills
Experience in navigating ambiguity and complexity
Clear understanding of the connection between human, organisation and technology in the context of tech-enabled transformations
Experience of working within the Energy, Utilities and Telco industries is highly desirable
In depth knowledge of leadership and organisation behavioral best practices including concepts such as
Psychological safety
Empowerment
Growth mindset
Agile leadership
High performing team
What we’re looking for
- A systems thinker who is human-led based in Paris, France
- We are a kind, friendly, human organisation.
- Deep understanding of adult learning, behaviour change and organisational psychology.
- A world-class and experienced leadership development expert.
- A storyteller who deeply understands the art of facilitation
- Proven credibility working with senior leaders and executives.
- Experience building or scaling leadership or learning practices in complex environments.
- Calm, confident and playful presence - able to challenge with empathy and clarity.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Skills Required
- In depth knowledge of Human Design necessary for transformation
- Experience in leading major program transformations
- Track record of partnerships with C-suite and executives
- Excellent communication and storytelling skills
- Proven experience navigating ambiguity and complexity
- Experience in Energy, Utilities, or Telco industries
Kraken Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken and has not been reviewed or approved by Kraken.
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Leave & Time Off Breadth — Flexible working and policies such as flexible or unlimited leave alongside defined PTO and sick time are emphasized. This breadth allows time off to be tailored across regions.
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Healthcare Strength — Core coverage includes medical, dental, and vision in the US with company-paid life and AD&D, plus broad mental health and wellness supports. These provisions indicate robust health protection supplemented by wellbeing resources.
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Equity Value & Accessibility — An equity option scheme and stock options make ownership accessible, with some roles also able to take a portion of pay in digital assets. This expands potential long-term value beyond base salary.
Kraken Insights
What We Do
Kraken delivers transformational tech to utilities around the world to make the global transition to green energy quicker and more affordable. Part of the Octopus Energy Group.
