Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.
Job DescriptionAbout the role: We are seeking a CRM Administrator to own and continuously improve our Customer Relationship Management (CRM) platform, HubSpot. This role is responsible for the day-to-day administration, configuration, data integrity, and enablement of the CRM system across the Sales, Marketing, Customer Service, and Operations teams. You will partner closely with business stakeholders and internal technology teams to ensure HubSpot supports efficient workflows, high-quality data, and actionable reporting.
Responsibilities:
- Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs.
- Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions.
- Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions.
- Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes.
- Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed.
- Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution.
- Develop and maintain internal documentation, standards, and best practices for CRM usage.
- Enable and support end users through training, office hours, and ongoing system improvements.
- Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements.
- Perform other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in a technical field, information systems, marketing, or equivalent combination of education and practical experience.
- Hands-on experience designing workflows, automation, and reports to support business processes, preferably in HubSpot.
- Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings
- Strong understanding of CRM data models, automation, and reporting concepts.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Strong communication skills; able to translate technical concepts for non-technical users.
- Proven ability to manage multiple priorities and collaborate across teams.
Preferred Qualifications
- 2+ years of experience administering a CRM platform (HubSpot preferred; Salesforce or similar acceptable).
- Experience working in healthcare, medtech, or regulated environments.
- Experience with custom integrations and APIs.
- Familiarity with data governance, privacy, or compliance requirements (e.g., HIPAA).
- Basic understanding of analytics or BI tools such as Power BI.
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.
Travel
Travel by air is required up to 2 times per year within the US for in-person team meetings and an all-company meeting.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $64,800 and $73,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
What We Do
Lingraphica provides clinically relevant tools and services to help individuals with language and cognitive disorders connect with family, friends and communities. Working in partnership with clinicians and caregivers, our mission is to meet those individuals wherever they may be in their journey to improve or regain their communication skills. Whether you have a speech, language, or cognitive deficit or you’re the parent or caregiver of an individual with a deficit, we will help you find an effective solution to help you communicate. Our clinical team is here to guide and support you every step of the way. We’re your partner for the journey. For more information about Lingraphica visit www.aphasia.com or call us 888-274-2742.
