Hub Spot Administrator

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General Position Summary:

The HubSpot Administrator is the architect and steward of the organization's CRM ecosystem. This role owns the stability, scalability and performance of HubSpot while continuously identifying smarter, faster and more impactful ways to support the business.

The ideal candidate is not a transactional system operator who simply executes requests. They are a proactive problem solver who brings fresh ideas, challenges conventional approaches and leverages technology, automation and AI to solve business challenges in new ways. They move with urgency, adapt quickly to changing priorities and deliver solutions at speed, while maintaining the governance, security and data integrity required for a trusted enterprise platform.

This role serves as a strategic partner to Sales, Marketing, Operations and Leadership by translating business needs into scalable CRM solutions that improve adoption, efficiency, visibility and growth.

Success in this role requires the ability to move fast without creating technical debt, delivering innovative solutions with the discipline necessary to protect system performance, data integrity and long-term scalability.

Essential Duties & Responsibilities:

Platform Administration, Automation & Innovation (45%)

• Own day-to-day HubSpot administration including users, permissions, objects, properties and system settings
• Design, build and optimize workflows, automation and custom solutions that streamline processes and eliminate manual effort
• Identify opportunities to improve operations through creative use of HubSpot capabilities, integrations, AI and emerging technology
• Challenge existing processes and recommend innovative approaches that improve business outcomes rather than simply replicating current workflows
• Build, test and maintain automation across Sales, Marketing and Operations with strong QA processes and rollback plans
• Manage platform releases and enhancements with clear communication, training and minimal business disruption
• Troubleshoot issues quickly, determine root causes and implement sustainable solutions rather than temporary fixes
• Balance speed and agility with thoughtful governance, ensuring rapid execution does not compromise platform stability or data integrity
• Manage integrations with key business systems, monitor data flow and proactively resolve sync, mapping or process issues

Data Quality, Governance & Scalability (30%)

• Establish and enforce CRM standards, governance policies and best practices that support long-term scalability
• Protect the integrity of the platform by ensuring changes are properly evaluated, tested and documented
• Run regular audits to identify duplicates, incomplete records, automation conflicts and process breakdowns
• Lead data cleanup initiatives and address root causes to prevent recurring issues
• Manage imports, exports and migrations with rigorous validation and quality control processes
• Monitor data quality trends and proactively identify opportunities to improve reporting accuracy and operational efficiency
• Maintain governance documentation and ensure teams follow processes that protect system health and reporting reliability
• Serve as a trusted advisor who balances business requests with platform sustainability and long-term architectural considerations

Business Partnership, Enablement & Continuous Improvement (20%)

• Partner with stakeholders to understand business objectives and translate them into scalable CRM solutions
• Act as an internal consultant, helping teams rethink processes and uncover more efficient ways of working
• Train and support users through role-based enablement programs that increase adoption and effectiveness
• Maintain SOPs, system documentation, workflow maps and change logs
• Gather user feedback, identify friction points and continuously improve system usability and user experience
• Create quick-reference guides, training materials and documentation that accelerate user success
• Promote a culture of CRM accountability, adoption and continuous improvement across the organization

Reporting, Analytics & Adoption (5%)

• Maintain core dashboards and reports while ensuring metric definitions remain consistent and reliable
• Monitor platform adoption and user engagement, identifying opportunities to improve utilization and business value
• Support leadership with reporting recommendations that provide actionable insights rather than simply delivering data
• Identify trends, gaps and opportunities that help the business make faster and better decisions

Job Skills Required:

• Demonstrated ability to design creative CRM solutions that solve business challenges and improve operational efficiency
• Strong workflow automation, process design, troubleshooting and integration management experience
• Proven track record balancing rapid execution with strong governance, testing and risk management practices
• Experience evaluating business requirements and architecting scalable solutions rather than simply fulfilling requests
• Strong understanding of CRM data governance, reporting structures and platform scalability
• Strong communication and stakeholder management skills with both technical and non-technical audiences
• AI-forward mindset with the ability to leverage AI tools to improve efficiency, documentation, troubleshooting and user enablement while protecting data privacy and accuracy
• Demonstrated ability to thrive in a fast-paced environment, manage competing priorities and drive initiatives forward with urgency

Supervisory Responsibilities:

• This position does not have direct supervisory responsibility.

Other Duties & Responsibilities:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• 6+ years of HubSpot administration experience in a complex, multi-user environment
• HubSpot Administrator certification required; advanced HubSpot certifications preferred

Language Skills:

• Ability to read, interpret and apply business requirements, system documentation, workflow logic, technical instructions and CRM policies.
• Ability to write clear documentation, training materials, process guides, change notes and user communications.
• Ability to communicate complex CRM concepts clearly to technical and non-technical audiences across Sales, Marketing, Operations and Leadership.
• Ability to facilitate discussions, ask effective questions and translate stakeholder needs into actionable system requirements.

Mathematical Skills:

• Ability to analyze CRM data, reporting metrics, adoption trends and dashboard results to identify patterns, gaps and opportunities for improvement.
• Ability to validate data imports, exports and migrations using accuracy checks, record counts, formulas and quality control processes.
• Ability to calculate and interpret performance indicators, conversion rates, workflow outcomes and other CRM-related business metrics.
• Ability to apply basic statistical and analytical thinking to support reporting accuracy and data-driven decision

Reasoning Ability:

• Ability to define problems, collect relevant information, evaluate options and implement sustainable CRM solutions.
• Ability to troubleshoot workflow, automation, data quality, integration and user access issues with strong attention to root cause.
• Ability to evaluate business requests, identify risks and recommend scalable solutions that support long-term platform health.
• Ability to exercise sound judgment when balancing speed, user needs, governance requirements and data integrity.

Computer Operations:

• Advanced proficiency with HubSpot CRM administration, including users, permissions, objects, properties, workflows, dashboards, reporting and system configuration.
• Proficiency with Microsoft Office applications, collaboration tools, data files and business productivity platforms.
• Ability to manage CRM integrations, automation tools, data imports, exports and system documentation with accuracy and consistency.
• Ability to learn, evaluate and apply new technologies, including AI-enabled tools, to improve efficiency, documentation and user support.

Planning/Organization:

• Ability to manage multiple CRM initiatives, enhancement requests, system changes and user support needs in a fast-paced environment.
• Ability to prioritize work based on business impact, urgency, risk and resource availability.
• Ability to plan, test, document and communicate system changes to ensure successful adoption and minimal disruption.
• Ability to maintain organized records, SOPs, workflow maps, change logs and governance documentation.

Certificates/Licenses/Registrations:

• HubSpot Administrator certification required; advanced HubSpot certifications preferred

Working Conditions:

• Cubicle working environment.
• Noise level in the work environment is usually moderate.

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level: 

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.