Hub Operations Lead

Reposted 7 Days Ago
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Caloocan, Northern Manila District, National Capital Region, PHL
In-Office
Junior
Logistics • Software • Transportation
The Role
The Hub Operations Lead manages daily operations, assists partner drivers, prepares performance reports, and ensures compliance with company policies.
Summary Generated by Built In
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.  At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. 
 
About the role: We are currently looking for Hub Lead who will oversee smooth day to day operations and ensure compliance to company policies and procedures and serve as Management’s point of contact for all hub-related concerns.

What You'll Do:

  • Manage the day-to-day operations within the Hub including assisting Partner Drivers for Onboarding, Sticker Installation, and other concerns

  • Prepare and update daily performance report, monitor attendance and productivity of all staff member

  • Assist in the onboarding of partner drivers and coordinate other concerns with relevant teams and departments

  • Plan and execute offsite Partner Driver onboarding events and implement Partner Driver engagement activities

  • Ensure company procedures and regulations are followed and escalate potential issues to the Management Team

  • Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments

  • Recommend process Hub operational efficiency improvements

What We Seek:

  • Data-driven mindset with experience in reporting and performance analysis.

  • Detail-oriented with the ability to follow established processes and guidelines.

  • Someone passionate about empowering gig workers and improving their day-to-day experience.

What You'll Need:

  • Must have a Lead/Supervisory experience for at least 1 year

  • Self-starter mind set and able to collaborate with different teams

  • High level of commitment and dedication

  • Ability to delegate tasks effectively

  • Good communication and reporting skills

  • Good interpersonal and problem-solving skills

  • Willingness to work and travel in North Caloocan and to other satellite offices

Candidate Privacy Notice:

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

 Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Skills Required

  • Lead/Supervisory experience for at least 1 year
  • Data-driven mindset with experience in reporting and performance analysis
  • Good communication and reporting skills
  • Good interpersonal and problem-solving skills

Lalamove Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.

  • Strong & Reliable Incentives Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
  • Healthcare Strength Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
  • Leave & Time Off Breadth Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.

Lalamove Insights

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The Company
HQ: Kowloon Tong,
4,387 Employees
Year Founded: 2013

What We Do

Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

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