About Us
Founded in 2019, Landing set out with a bold vision to redefine living through a flexible membership model. Today, we’ve grown into one of the fastest growing hospitality brands for extended stays. With a nationwide network of thoughtfully furnished apartments across 250+ U.S. cities, our platform makes it easy to find and book an apartment where every stay feels like home.
At Landing, we’re a team of builders and problem-solvers, driven by innovation and customer obsession. Backed by top-tier investors and fueled by strong market momentum, we're creating the future of flexible stays — and here, you’ll be part of the team bringing it to life.
Come join us as we make the world feel a little more like home, one stay at a time.
About the Role
We are looking for a Hub Manager to join our team in Washington DC! In this pivotal role, you’ll oversee multiple market success by driving exceptional cleaning and installation performance while ensuring a superior member experience. Leading a team of General Managers, you’ll set the standard for operational excellence and customer satisfaction in your hub.
About the Team
Join an agile, high-performing team that tackles big challenges at speed. We prize curiosity, accountability, and the courage to question convention.
In Field Operations, you’ll work alongside Landing’s in-market General Managers and central teams—host management, sales, and corporate housing—to deliver an unrivaled living experience for our members. Hub Managers report to Regional Directors and are pivotal to fulfilling Landing’s mission.
What You’ll do
- Lead and mentor a team of Area General Managers to achieve excellence in cleaning standards, property quality, and member satisfaction.
- Foster the growth of high performers and create clear career development pathways.
- Build and maintain strong relationships with key accounts across a portfolio of properties.
- Evaluate properties and homes to ensure alignment with Landing’s quality standards.
- Address escalations with property management teams to resolve member support issues swiftly.
- Design and implement strategies to improve operational efficiency and cleaning standards.
- Oversee and justify market expenses through structured approval processes.
- Drive market performance by meeting and exceeding key performance indicators (KPIs).
- Manage multiple daily tasks effectively while building scalable processes for future success.
- Prepare and present weekly market performance reports to the Executive team.
- Facilitate the installation and publishing of new homes.
- Effectively handle and resolve customer escalations to ensure a seamless member experience and maintain high satisfaction levels.
- Travel as required (approximately 50%).
What you’ll bring
- 3+ years of management experience.
- A valid driver’s license.
- A passion for delivering an exceptional customer experience.
- Strong leadership skills with a focus on team development and people growth.
- The ability to thrive in high-growth, fast-paced environments with an evolving startup culture.
- Experience leveraging data and metrics to drive continuous improvement.
- A strategic mindset paired with a hands-on, detail-oriented approach—balancing big-picture vision with execution.
- Outstanding communication and interpersonal skills, with the ability to build trust and credibility at all organizational levels.
- A track record of achieving results through independent, proactive work.
- A proactive, over-communicative, and solution-oriented attitude.
- A kind, self-motivated, hardworking personality, with a history of meeting and exceeding targets.
About our Benefits & Perks:
Landing takes care of its team with benefits that go beyond the basics:
- Solid compensation package up to $110,000 based on experience + Incentive plan
- Equity in the form of stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with $750 Landing Credit per year.
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What We Do
Landing is reinventing apartment rentals through a membership program that gives members access to flexible leases with no deposits in 200+ markets in our growing network.
Our streamlined platform provides access to tens of thousands of furnished apartments across the U.S., and our member benefits allow more flexibility with fewer compromises. Members can book an apartment in minutes entirely through our app (even use a credit card) and be ready to move to a new place in a matter of days.
Our goal is to help people explore more, live on their terms, and make sure they feel at home wherever they go.
