Be an Early Applicant
Your next-day delivery service online. Innovation that moves E-commerce.
The Role
The Hub Communications Associate role focuses on customer interactions, handling complaints, coordinating with colleagues, and maintaining records of communications with clients and couriers.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role!
We’re looking for great Communication Specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
Job Code :
2025OPER-222
Job Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward all parties at all times
- Assist with challenging client requests or issue escalations as needed
- Acknowledging and resolving complaints
- Communicating and coordinating with colleagues as necessary
- Keeping records of the interactions, transactions, comments, and complaints
- Connecting the hub with CS and our couriers.
Job Qualifications
- 3 months to 1 year of experience as a Customer service or similar role [Voice and non voice]
- Familiarity with logistics industry is a plus
- Experience using support tools
- Excellent communication and problem-solving skills
- Patience when handling tough cases from couriers .. etc.
- Multi-tasking abilities
Top Skills
Support Tools
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
