About Sutherland:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Sutherland is looking proactive and commited professionals to support and maintain automobile dealer websites on the dealer eProcess platform. The role is primarily focused on front-end updates, CMS content changes, and ticket-based enhancements.
Key Responsibilities:
- Perform front-end updates and content changes using HTML and CSS
- Maintain and update websites built on WordPress and CMS platforms.
- Manage and resolve tasks through HubSpot or similar ticketing tools.
- Collaborate with cross-functional teams to ensure timely ticket closure.
- Use Python for basic scripting, automation, or efficiency improvements.
- Ensure quality, responsiveness, and adherence to brand standards.
- Advanced English level (B2 or higher)
- Availability to work on-site at our Bogotá Americas facilities.
- Strong knowledge of HTML & CSS.
- WordPress experience.
- Working knowledge of Python.
- Experience with ticketing tools (HubSpot, Jira, Zendesk, ServiceNow, etc.).
- Good communication and coordination skills.
- Nice to Have:
- Exposure to automobile or dealer websites.
- Basic knowledge of JavaScript.
- Experience in high-volume support or production environments.
• Exposure to automobile or dealer website ecosystems.
• Knowledge of JavaScript and front-end best practices.
All your information will be kept confidential according to EEO guidelines
Skills Required
- Advanced English level (B2 or higher)
- Availability to work on-site at Bogota Americas facilities
- Strong knowledge of HTML and CSS
- WordPress experience
- Working knowledge of Python
- Experience with ticketing tools (HubSpot, Jira, Zendesk, ServiceNow, etc.)
- Good communication and coordination skills
- Exposure to automobile or dealer websites
- Basic knowledge of JavaScript
- Experience in high-volume support or production environments
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
