Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.
Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.
Keeps all necessary licenses and driving record documents in the car at all times.
Ensures passengers take proper safety precautions and remain seated while driving.
Reports accidents and/or vehicle damage immediately to supervisor.
Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.
Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.
Provides guests with local directions in a courteous and accurate manner as requested.
Houseman and Security Duties
Ensures baggage is secured and tagged at guest request to store baggage.
May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Skills Required
- Valid driver's license and current driving record documents kept in vehicle
- Ability to drive and park safely according to hotel driving policies
- Knowledge of local area and streets; able to provide accurate directions
- Ability to assist guests with loading, unloading, tagging, and transporting baggage
- Maintain vehicle interior cleanliness, organization, and pleasant odor for passenger comfort
- Ensure passenger safety (seat use, safety precautions) and report accidents immediately
- Professional appearance and strong guest-service and communication skills
- Occasional transport of luggage or goods without passengers (may be required sometimes)
What We Do
Texas Western Hospitality Group is a premier hotel management company headquartered in Dallas, Texas. As the management arm of Western International, it specializes in owning, operating, and developing select-service, extended stay, and full-service hotels. The company manages a diverse portfolio of properties under renowned brands including Marriott, Hilton, and IHG, currently operating over 36 hotels across three states with a focus on excellence in hospitality.
