Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.
GCE is seeking a Human Resources Information Systems (HRIS) Specialist to support the HR system, Workday HCM. This role plays a critical part in monitoring the HRIS ticketing system, actively working tickets, and partnering with internal customers/stakeholders to troubleshoot issues and deliver timely, high-quality solutions. The ideal candidate is customer-focused, detail-oriented, resourceful, and skilled at diagnosing and resolving system and process challenges.
What You Will Do
Monitor and manage the HRIS ticketing system, ensuring tickets are prioritized, assigned, and resolved in a timely manner.
Serve as a first point of contact for internal customers, providing clear, professional communication throughout the lifecycle of each request.
Provide support for Workday HCM, including researching and resolving system issues, and escalating complex cases as needed.
Work with internal teams to identify root cause analyses for system issues and recognize process improvement opportunities across Workday.
Develop and distribute communications to users regarding instructions, system outages, and other changes.
Maintain data integrity in Workday by conducting regular data audits and cleanup efforts.
Successfully complete requests for data corrections, organizational moves, position updates, reporting, and other Workday-related requests.
Identify, create, and update Workday job aids for end users.
Assist the HRIS team in testing system modifications.
Coordinates, schedules, and tracks progress of HRIS projects.
What You Will Have
2+ years' experience supporting HRIS systems and processes; Workday HCM experience preferred.
2+ years’ experience working in or supporting HR functions, such as compensation, benefits, employee onboarding, payroll, recruiting, talent development, and timekeeping.
1 + years’ experience handling high volume requests in a ticketing system, shared inbox, phone queue, or case management system, with responsibility for troubleshooting issues, problem solving, and delivering timely solutions to customers.
Bachelor's degree required; may be substituted with equivalent years of relevant, demonstrated work experience.
Self-starter with demonstrated success in previous roles working independently, exercising strong time management, and completing tasks efficiently with minimal supervision.
Strong collaborator with proven experience partnering within HR and across departments, effectively engaging with employees and management at all levels, participating in regular team meetings, projects, and initiatives.
Strong oral and written communication and active listening skills, with a focus on customer service and the ability to simplify and communicate technical concepts to non-technical audiences.
Exceptional attention to detail, resulting in work with a high level of accuracy.
Ability to appropriately handle sensitive information and maintain confidentiality.
Demonstrated experience working effectively in a fast-paced corporate environment.
Grand Canyon Education Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Grand Canyon Education and has not been reviewed or approved by Grand Canyon Education.
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Inclusive Benefits Coverage — Education benefits extend to employees and eligible spouses and dependents, including substantial tuition coverage at Grand Canyon University. Equal marriage benefits were implemented, indicating inclusive eligibility policies.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options with HSA/FSA support, plus life and long‑term disability coverage. The breadth of plan choices is positioned as a comprehensive offering.
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Leave & Time Off Breadth — Paid time off and holiday breaks are described as generous. Some roles provide flexibility that complements available PTO.
Grand Canyon Education Insights
What We Do
Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels. At Grand Canyon Education, we value our employees and support a unique and diverse workplace culture designed to help you thrive. We offer a wide variety of career opportunities across various departments. For job opportunities, please visit https://jobs.gce.com/ In addition Grand Canyon Education has been recognized as one of America’s Most Trusted Companies 2022 by Newsweek and Statista. We have also been identified as a leader in remote work as we have been named to FlexJobs' 9th annual list of the Top 100 Companies to Watch for Remote Jobs! Finally, we have been praised for our commitment to cultivating an engaging and attractive workplace by Top Workplaces USA.
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