HRIS Workday Specialist (Alajuela, Costa Rica)

HRIS Workday Specialist

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you looking to work with a fun, supportive team? Do you love solving problems and making continuous improvements for HR and employee experience?

Smith + Nephew is looking for someone with Workday configuration experience who is independently driven to solve complex problems. Our team is a fun global group working in all areas of HR in a supportive space.

What will you be doing?

• Responsible for the day-to-day support, triage, training and systems administration activities across the HR Technology platforms.

• This position will also be responsible for gathering new requirements and documenting problems on behalf of end users and customers. Regular meetings with HR and the business will develop a strong feedback platform and this position is responsible for feeding that information into HRIS on a regular basis so that we can address customer needs and continuously improve the HR system. On occasion this role might also team up with Process Excellent to run workshops and drive improvement efforts

• Investigate situations to diagnose underlying causes, look to resolve issues, implement known solutions and apply/advise on new features, changes in procedures and workarounds that assist recovery.

• Identify opportunities to continuously improve quality and performance in all aspects across the suite of HR Technology applications

• Ensure change management and communication plans are in place and in line with business need.

• Provide visibility and training to Global Business Services and HR communities on new Projects and systematic changes.

• Ensure the HR model is leveraged and simplify activity with Global Business Services, providing the necessary learning to enhance the customer experience and query solution with your alignment with GBS Service Centers.

• Provide guidance and advice to line managers relating to the organizational data management aspects of organizational change to ensure accuracy of organizational data.

• Provide high quality, consistent advice, support and resolution to HR teams, managers and Global Business Services Teams in order to maximize customer efficiency, effectiveness and confidence.

• Build effective networks and work in partnership with HR colleagues and managers to ensure that issues identified and solutions provided.

• Produce and maintain “How To Guides” in relation to application processes and deliver training to all levels of the Global Business Services Team as well as the HR team on a monthly basis.

• Work both individually and as a Team to identify opportunity for improvement.

• Manage periodic organizational data cleansing exercises in conjunction with the business and the HR Business Partner.

• Manage the timely and accurate mass uploads (EIB) of data onto the HR systems.

• Support the testing of any new releases to the suite HR Technology applications

• Contribute to the design, release activities and maintenance of HR technologies with the HRIS portfolio.

• Support all system related annual projects, systems enhancements and ongoing business as usual development is managed to successful completion against agreed objectives and timescales

• Write UAT test scripts and co-ordinate User Acceptance Testing

• Identify and implement performance improvements to end to end processing to ensure the delivery of HR Technology Support is efficient and continuously improving.

• Act as a champion for customer focus and listen to and communicate with customers and stakeholders effectively; ensuring that procedures and systems are in place to inform and receive feedback from service users, partners, stakeholders and colleagues, and evaluating that feedback, taking appropriate action to secure continuous improvement.

What will you need to be successful?

Education:

• High School Bachelor´s Degree (minimum degree required).

• English Level B2+ (minimum required).

• Degree in HR or equivalent qualification preferred.

Knowledge & Experience:

• Minimum of 3 years of experience with Workday, specifically in testing, configuration, mass uploads (EIB), and managing new releases (required).

• This role will require Workday functional knowledge and being involved in multiple Global projects / implementations across the business Bachelor’s Degree (Business, Human Resources or relevant subject) or an equivalent combination of education, training, and experience.

• Demonstrable experience of dealing with and prioritizing high volumes of requests while managing project activity according to timelines

• Intermediate knowledge of Workday, HR cloud-based systems, their data structures and security

• Detailed understanding of the application of Workday and other HR systems including workflow and case management and its reporting capabilities

• Good understanding of business analysis and work change execution including but not limited to change management communication and training material

• Demonstrable experience of working in a project environment to tight deadlines & against project plans

• Good working understanding and experience of implementing and supporting HR IT cloud-based systems and experience of integrating processes

• Knowledge of HR Technology, vendors, and implementation across multiple markets

• Knowledge of data privacy regulations and the ways global companies manage and share data to operate global HR processes/programs to meet business needs.

Skills & Abilities

• Communication and Collaboration – Good written and verbal communication with exposure to working with stakeholders. Communicate and influence, working effectively as part of a team. English speaking- Bilingual is a plus!

• Managing stakeholder relationships – Ability to work effectively and establish positive relationships with managers, employees, colleagues at all levels within the organization, and external stakeholders in a way that establishes confidence, credibility and trust.

• Project Management – Good understanding of project management tools and agile techniques and ability to prioritize a queue of tasks.

• Impact Analysis – Analyze and interpret complex written information. Able to make sound and timely decisions based on analysis of the relevant information and deliver innovative solutions to complex problems. Constructively challenge the norm and encourages the generation of innovative ideas

• Self-Drive - Self-motivated, well-organized, and self-reliant. Responds to challenging priorities with a sense of urgency and pace. Displays initiative to resolve problems presented as well as identifying trends and recommending improvements with an analytical mind for solving complex problems.

• Organization Skills - Ability to plan, taking a pragmatic approach to meet required deadlines. Ability to organize and prioritize work-loads to meet service standards/deadlines

• Service Improvement – Ability to deliver against performance indicators for services and proactively improve performance. Good understanding and experience of implementing quality and process improvement methodologies.

• Influencing and Negotiating - Strong interpersonal skills and able to challenge, support, influence and engage peers and management.

• Delivery Management – Able to take a holistic view of the internal customer journey understanding and testing downstream effects.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website.

Other reasons why you will love it here!

• Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…