Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Configure Workday Security roles and domain policies across key HCM modules.
Create and maintain Workday reports to support HR operations and decision making.
Collaborate with internal teams to gather and analyze IT system requirements.
Align IT applications with business capabilities across various levels.
Develop and maintain comprehensive documentation, including system mapping and catalogs.
Provide consistent updates and insights to business stakeholders.
Assist in related projects and support tasks as needed by Business Analysts.
Analyze and map IT applications to cross-functional business processes.
Ensure documentation accuracy and currency to reflect system changes.
Facilitate effective communication between IT and business teams.
Identify opportunities for process improvements in IT system use.
Support the integration of new IT solutions into existing business frameworks.
Behaviors and Competencies
Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Following Instructions: Can accurately interpret instructions, identify potential issues, and execute tasks without requiring constant supervision.
Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Skill Level Requirements
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic
Ability to read, interpret, and improve technical instructions/manuals, troubleshooting guides, and other technical documentation - Basic
Familiarity in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting. - Basic
The ability to use diagramming tools such as Visio, LucidChart, Canva, Confluence, and Miro effectively to create detailed and accurate diagrams for systems, processes, and architectures. - Basic
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
1-3 years of experience in a similar role
The base salary range for this position is $100,000 - $130,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
