SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.
Why you'll love this role:
In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.
Essential duties include the following:
- Provides clients with telephone and online support.
- Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
- Assists in the development of support plans for clients.
- Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
- Participates in discovery sessions with customers to define requirements.
- Stays up to date on the latest product features, functionality and new releases.
- Acts as a subject matter expert both internally and with customers.
- Builds delivery best practices and processes by leveraging your implementation and consulting experience.
Serious candidates will possess the minimum qualifications:
- Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
- Minimum of two (2) years of experience in customer service.
- This is an entry level position however; the ideal candidate will be proficient with technology.
- Ability to retain information and apply gained knowledge to the next situation.
- Ability to assist with complex and customer facing software implementations.
- Ability to work in a fast-paced team environment.
- Demonstrated ability to troubleshoot technical issues.
- Excellent communication skills (both written and verbal).
- Ability to work independently as well as part of a team.
- Excellent analytical and time management skills.
- Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
- Proficient in the latest web technologies and working knowledge of various operating systems.
- Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
- Able to work efficiently and manage workload independently.
- Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
- Sit for long periods of time performing sedentary activities.
- Stand, stoop, and kneel to file for long periods of time.
- Ability to perform repetitive tasks such as typing for long periods.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Skills Required
- Bachelor's degree in Business or a related field from an accredited four-year college or equivalent work experience
- At least two years of customer service experience
- Proficiency with technology and web technologies
- Working knowledge of various operating systems
- Ability to troubleshoot technical issues
- Ability to assist with complex, customer-facing software implementations
- Excellent written and verbal communication skills
- Excellent analytical, organizational, and time management skills
- Ability to work independently and collaboratively in a fast-paced team environment
- Ability to manage multiple priorities, deadlines, and follow-up activities
- Ability to understand client organizational needs and identify solutions
- Ability to perform sedentary and repetitive tasks for extended periods
- Ability to use basic office equipment
What We Do
Since 1976, SWBC has been providing a wide range of insurance, mortgage, and investment services to financial institutions, individuals, and businesses. Company Overview Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.
