JOB SUMMARY
This job requires an expert understanding of HCM and Payroll application functionality and business process configuration options to provide thoughtful consultative leadership to create impactful, effective, and efficient solutions. The incumbent will support all Enterprise business areas and will be accountable to HR Systems management as well as Enterprise Process Owners for the assigned functional areas. Will provide consultation with stakeholders to analyze system & process issues along with enhancement opportunities. This incumbent will lead in developing requirements documentation for various business initiatives and actively participate in the industry and application user groups, as well as partners with other Systems & IT resources to configure, test & deploy solutions. May support HR customers with any process or system issues related to the functional domain being supported. Will lead user experience sessions with various stakeholders (employees, managers, HR Partners, etc.) to identify opportunities for improvement and collect voice of customer. The incumbent may be responsible for identifying, planning, developing, testing and deploying new features in support of customer needs and within the application update cycles. This position will be required to lead various projects that require system changes or updates. This includes mapping out timelines for configuration and testing partnering with the business for successful execution.
ESSENTIAL RESPONSIBILITIES
- Provide consultative and collaborative stakeholder sessions to identify, seek clarification and understanding, and analyze issues to provide technological solutions for business process issues. Provide oversight and ensure team members are accountable for completing documents/deliverables based on customer commitments.
- Meet customer commitments on-time and within expected budgets. Collaborate and ensure customer expectations are met by providing regular cadence of communications / project timelines, etc. Ensure customer satisfaction levels remain high from both internal staff and external vendors/providers.
- Regularly assess current state of services and proactively identify areas of opportunity for improvement. Serve as an escalation point for customer service fulfillment requests. Drives process design and fulfillment activities for the functional area. May define, develop and deliver operational metrics for the operating performance of the functional areas. Maintain departmental programs, systems documentation and procedures in a current and detailed manner.
- Identify and escalate key issues, risks, roadblocks in delivering customer services. Develop and manage plans related to new projects and BAU activities. Provide input to continually improve technology solutions and capabilities related to stakeholder groups.
- Other duties as assigned
EDUCATION
Required
- Bachelor's Degree in Computer Science, Human Resources or Related Field
Substitutions
- Six (6)years related and progressive experience in lieu of Bachelor's Degree
Preferred
- None
EXPERIENCE
Required
- 5 years Designing, Building, Consulting and Implementing Business Solutions using Information Technology, to include 2+ years Workday configuration experience.
Preferred
- 3 years Workday Configuration, Testing and Deployment of Applications and Integrations
- 1 year Healthcare or Health Insurance
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
SKILLS
- Expert functional knowledge with the following business functions: Talent Acquisition/Talent Management, HCM/Benefits/Compensation/LeaveAdministration/Employee Health, Payroll/Time & Attendance, and/or Portal Design/Content Management/Case Management and Knowledge Management
- Knowledge and understanding of the appropriate escalation process for unresolved issues
- Maintain related HCM Application training and related certification/re-certification of HCM Application Training
- Knowledge and training of the reporting tool; Experience in HCM Application reporting tool(s)
- Knowledge of reporting specifications, available fields, and structure
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$108,600.00Pay Range Maximum:
$180,600.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's Degree in Computer Science, Human Resources or Related Field
- 5 years Designing, Building, Consulting and Implementing Business Solutions using Information Technology
- 2+ years Workday configuration experience
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
