HRIS Configuration Analyst IV

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Advanced Workday Configuration & Support

• Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
• Design and implement advanced business processes, condition rules, calculated fields, and security configurations
• Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
• Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity
• Perform impact analysis for configuration changes and ensure alignment with existing system design

Production Support Leadership

• Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption
• Provide guidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies
• Monitor system health and proactively address recurring issues and systemic defects
• Partner with stakeholders to translate production issues into sustainable configuration solutions
• Maintain detailed documentation of issues, resolutions, and known errors

Release Management & Testing

• Lead bi-annual Workday release support activities, including:
  • Feature impact assessments
  • Regression testing coordination
  • Configuration adjustments and validation
• Execute and support unit, integration, and user acceptance testing (UAT) for system changes
• Ensure all changes are thoroughly tested and production-ready prior to deployment
• Support deployment activities and post-release stabilization efforts

Data Integrity & Security

• Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
• Troubleshoot data discrepancies across modules and correct via configuration or data loads
• Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance
• Execute mass data changes and data loads using EIBs and other tools

Reporting & Analytics Support

• Develop and maintain advanced Workday reports and dashboards to support business operations
• Troubleshoot and optimize existing reports for accuracy and performance
• Utilize calculated fields and data structures to deliver meaningful insights
• Support business users with ad hoc reporting and data analysis needs

Stakeholder Collaboration

• Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions
• Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements
• Participate in functional discussions to refine requirements for enhancements and fixes
• Communicate complex technical issues and solutions in a clear, business-friendly manner

Gaming & Hospitality-Specific Support

• Support configurations related to:
  • Shift-based and hourly workforce structures
  • Union rules and compliance requirements
  • High-volume seasonal hiring processes
  • Multi-property and multi-entity operations
• Ensure issues and changes align with gaming regulations, labor laws, and operational standards

Qualifications

Required

• 8+ years of Workday experience, with strong emphasis on production support and configuration
• Proven experience operating at a Tier III+ level with escalation handling responsibilities
• Deep expertise across multiple Workday modules, including:
  • HCM, Payroll, Benefits, Absence
  • Recruiting, Talent, Learning
• Advanced skills in:
  • Workday business process framework
  • Calculated fields and reporting
  • Security configuration and troubleshooting
  • Root cause analysis and complex issue resolution
• Strong ability to analyze and resolve cross-functional system issues
• Ability to work independently while managing multiple high-priority support items

Preferred

• Workday Pro Certifications in one or more modules
• Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred)
• Background in gaming, hospitality, or multi-entity environments
• Familiarity with Prism Analytics or advanced reporting tools
• Understanding of HR, payroll, and compliance processes

• Fast-paced, customer-focused, and team-oriented.
• Exposure to both corporate and property-level operations.
• Opportunities for growth and certification in Workday modules.