Essential Functions:
Function as system administrator and for one or more HRIS-managed systems, including development, configuration and table maintenance of Workday.
Tier 3 support for one or more HRIS-managed systems. This includes acting as point of contact for the vendor representative, configuring the system as needed, User Acceptance Testing (UAT) for changes to the vendor system, notifying end users of any down time or changes to the system, and documentation of processes and procedures surrounding the system
Develop job aids to support the HRIS team and functional users and train as needed
Responsible for achieving measurable results related to transaction volume, accuracy and timeliness
Recommend opportunities for system enhancements to simplify and streamline operations
Prepare reports to monitor performance and completion rates as needed
Maintain and update highly confidential information on a daily basis
Special projects and other duties as assigned
Education / Experience Requirements:
Minimum Education & Experience:
Associate degree and/or equivalent years of experience
4 or more years of applicable experience.
Extensive end-user experience or configuration experience with Workday HCM is required
Basic to intermediate Microsoft Office knowledge is also required
Experience in HR Operations and a customer service environment
Preferred Education & Experience:
Bachelors degree and/or equivalent years of experience
4 or more years of applicable experience
Experience with Workday is required
Knowledge / Skills Requirements:
Excellent communication and customer service skills. Role will be expected to communicate well at all levels of the organization
Time management skills to meet critical SLAs across all transaction types
Detail oriented with strong organizational and planning skills
Demonstrated ability to handle and maintain confidential information
Physical Requirements:
Reporting Relationships:
Supervisor : Sr. Director, HRIS
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Skills Required
- Associate degree or equivalent years of experience
- 4 or more years of applicable experience
- Extensive end-user or configuration experience with Workday HCM
- Basic to intermediate Microsoft Office knowledge
- Experience in HR Operations and a customer service environment
- Excellent communication and customer service skills
- Time management skills to meet critical SLAs
- Detail oriented with strong organizational and planning skills
- Demonstrated ability to handle and maintain confidential information
- Bachelor's degree or equivalent years of experience
Belk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Belk and has not been reviewed or approved by Belk.
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Retirement Support — A defined 401(k) match up to 5%, with eligibility beginning after three months of service, supports long-term savings. A published match formula (100% of the first 4% and 50% of the next 2%) highlights a competitive retirement program.
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Parental & Family Support — Paid maternity and broader parental leave, including adoption, foster, and surrogacy, are included. Fertility and infertility support further extends family-focused coverage.
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Wellbeing & Lifestyle Benefits — An associate merchandise discount is widely available and can be enhanced during special events. Wellness resources such as an Employee Assistance Program and digital health tools complement these perks.
Belk Insights
What We Do
Charlotte-based Belk, Inc., a privately-owned department store, began when William Henry Belk opened his first store in 1888 with his brother, Dr. John Belk, joining as a partner. What started as two brothers in business has now grown into a legacy of selling great products at great prices, treating customers like family, and giving back to the community. Throughout the years, we’ve changed and grown in so many ways. We’ve added exciting products, adapted the way we work, and made it easier to shop with new technology and services. Today, Belk serves customers at nearly 300 Belk stores in 16 Southeastern states, at belk.com, and through the mobile app.
