At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The HRIS Analyst II is responsible in the area of business requested initiatives- projects, enhancements. This position is also required to provide L2 support for our Workday HR system and other HCM applications. Activities include but are not limited to simple report updates/creation, troubleshooting system requests and issues, performing routine system maintenance, assisting with the execution of system issue resolution and loading of data.
Role Responsibilities:
- 50% - Provides tier 2 incident and request support for all employees with a customer service focus by researching and resolving submitted tickets, communicating with other support teams to discuss issues and resolutions, documenting all items clearly and concisely within the ticket tracking system & escalating issues in a timely manner.
- 20% - Identifies process improvement or automation opportunities by reviewing reported issues & support request tickets, supported processes, documenting the as-is and to-be processes and implementing changes in order to save time or costs to the business and/or improve data integrity.
- 15% - Implementing simple business requested initiatives/projects. Create and modify reports as requested by the business.
- 10% - Assists project teams with capturing detailed requirements, user acceptance testing and reviewing operational impacts to ensure viability of new system development and effective deployment of updates.
- 5% - Reviews and validates or personally performs loads and validations of data into systems using load utility tools or programs when large amounts of data are not able to be entered timely or efficiently by keying.
Additional Duties:
- May act as a liaison between internal customers and external vendors
- Maintains and tracks all issues/work using standard Issue Tracking Processes
- Other duties as assigned
Core Requirements:
- Minimum of a 2-4 year degree required: Business Administration or Information Systems concentration or equivalent
- Previous experience in Human Resources Information Systems is preferred but not required
- Knowledge of relational databases, applicant tracking systems, enterprise resource planning systems and report writing, working knowledge and/or experience with Workday HCM is a plus.
- Good written, verbal, interpersonal, presentation skills
- Ability to communicate among technical and non-technical employees, and process orientation skills
- A customer driven approach and good customer management skills
- Ability to prioritize work, be highly organized, and work independently
- Ability to identify problems and apply creative solutions
- Ability to manage many tasks while maintaining high degrees of attention to detail, accuracy and poise under pressure
- Must have collaborative work style
- Basic Proficiency in Microsoft Excel & PowerPoint
- Must be able to maintain strictest confidence
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
021776
Job Category:
Human Resources
Primary Location City:
Bengaluru
Primary Location Region:
Karnataka
Primary Location Postal Code:
560064
Primary Location Country:
India
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
