Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Job DescriptionJob Objective: We are looking for HRBP for the Tech organization at PhonePe. The role will develop and execute on the HR strategy for the function by partnering closely with the engineering leadership team.
Responsibilities:
Talent Acquisition & Onboarding:
Be on top of hiring needs in your ownership areas.
Collaborate with talent acquisition partner to ensure right manning and onboarding of new hire talent
Designs structured onboarding frameworks to accelerate time-to-productivity for new hires and build early organizational engagement.
Talent Management:
Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines
Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench
Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
Partner to design IDPs and conduct talent reviews regularly with HOEs/EMs
Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage and deep analysis for your respective areas. Own action plans and ensure adherence and improvement
Establishes clear career ladders, competency models, and targeted managerial training to equip managers with coaching, feedback, and execution skills.
Business Partnering:
Partner with HOEs/EMs to deliver on functional goals by providing HR solutions
Expected to proactively identify opportunities for increased efficiency and effectiveness
Maintain strong individual connect and regular touch points with all employees from the assigned business groups
Solve for attrition by doing attrition analysis and taking corrective action
Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines
Partner internally with the COE teams for efficient people process roll outs contextualised to tech
Review org structures, redefines roles and workflows to eliminate bottlenecks and efficiencies
Capabilities & Requirements:
MBA - HR from Tier 1 campus with proven working experience of 4+ years in business partnering
Exposure to fast paced start up environment is an added advantage.
Strong business acumen & understanding of the business
Drive for result, able to demonstrate/quantify success relative to established targets and metrics
Strong bias for impact, analytical and problem solving skills
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Skills Required
- MBA in Human Resources from a Tier 1 campus
- 4+ years of experience in business partnering
- Strong business acumen and understanding of the business
- Ability to demonstrate and quantify results against established targets and metrics
- Strong impact orientation, analytical skills, and problem-solving skills
- Experience in a fast-paced startup environment
What We Do
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
