公司簡介
Coupang 正在重新定義購物體驗，致力於從顧客打開 Coupang App 的那一刻起，到商品送達家門口的每個環節，都帶來超越期待的服務體驗。
目前 Coupang 在台灣提供多項創新服務，包括：
- 火箭速配（Rocket Delivery）：以實惠價格提供多元商品的隔日配送服務。
- 火箭跨境（Rocket Overseas）：提供來自韓國、美國及其他國家數百萬件熱銷商品的免費國際配送服務。
我們正在尋找優秀人才，共同推動 Coupang 在台灣市場的持續拓展。這是一個難得的機會，讓您能夠參與 Coupang 在台灣的高速成長歷程，並攜手打造一個讓顧客不禁讚嘆：「如果沒有 Coupang，我以前是怎麼生活的？」的世界。
職缺概述
該職務將擔任營運團隊的人資夥伴，負責人力規劃、員工關係、招募任用、績效管理及法規遵循等人資工作，透過與主管及員工密切合作，提供人力資源解決方案，支持營運目標達成與組織發展。
主要職責
人力規劃與人資營運（Workforce Management & HR Operations）
- 負責現場作業人力的日常人資管理。
- 管理出勤追蹤、排班、加班及請假制度，確保公平性與營運效率。
- 確保遵循勞動法規、工時規定及公司人力資源政策。
- 與營地主管及輪班經理合作，解決人力短缺、缺勤及排班衝突等問題。
員工關係與敬業度（Employee Relations & Engagement）
- 擔任員工問題、申訴及職場爭議的第一聯絡窗口。
- 與基層員工及主管建立互信且穩固的合作關係。
- 主動管理員工關係（ER）案件，降低問題升級風險。
- 推動員工敬業與關懷計畫，提升員工士氣、留任率及工作效率。
招募與新人融入（Recruitment & Onboarding）
- 與招募團隊（Business Talent Acquisition Team）合作，支援第一線員工及主管職位的招募活動。
- 規劃並執行新進員工報到及新人訓練，協助員工順利融入組織。
- 追蹤試用期考核，並協助新進員工獲得即時的績效回饋。
績效管理與能力發展（Performance & Capability Development）
- 與營運主管合作，落實第一線團隊的績效管理制度。
- 指導主管處理績效不佳員工、績效改善計畫（PIP）及教練式對話。
- 辨識訓練需求，並與學習發展（L&D）團隊合作，提升員工及基層主管的專業能力。
法規遵循、職業健康與安全（Compliance, Health & Safety）
- 確保作業場域符合職業安全衛生相關法規要求。
- 監督涉及工安事故、安全違規或不當行為的紀律案件。
人資數據分析與報告（HR Analytics & Reporting）
- 追蹤並分析關鍵人力指標，包括人數編制（Headcount）、缺勤率（Absenteeism）、離職率（Attrition）、加班時數（Overtime）及員工關係案件（ER Issues）。
- 定期向人資領導團隊及營運管理團隊提供週報與月報。
- 運用數據分析結果，提出人力規劃、排班效率及留才策略的改善建議。
經驗與技能要求（Key Competencies & Skills Required）
- 具 5 年以上人力資源相關工作經驗。
- 具備員工關係管理、輪班排程管理及法規遵循相關實務經驗。
- 曾成功處理員工關係議題及勞動法規相關案件。
- 優秀的人際互動與衝突處理能力，能有效管理基層作業人員及主管階層。
- 具備實務導向的問題解決能力。
- 熟悉勞動法規、輪班排程及藍領人力管理實務。
- 具備數據分析思維，能透過數據支援決策制定。
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 5年以上人力資源相關工作經驗
- 員工關係管理實務經驗
- 輪班排程管理及加班/請假制度管理經驗
- 勞動法規遵循與處理相關案件經驗
- 處理員工申訴、職場爭議與衝突解決能力
- 基層員工與主管管理經驗（藍領人力管理實務）
- 實務導向問題解決能力
- 具備數據分析思維以支援人力決策
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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