PhonePe is the leader in UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, secure, and universally accepted that people never feel the need to carry cash or cards again. We already are witnessing the mobile revolution, which has changed the way we manage our money on the go. We see ourselves leading this change, through technology and dogged customer centricity. PhonePe went live in 2016 and today, we have 500+ million registered users - the first internet Indian company to do this and 35+ million merchants live on our platform
Job Description
Job Objective: The role will develop and execute on the HR operations for the business by working closely with stakeholders.
Responsibilities:
Talent Acquisition & Onboarding:
- To ensure workforce requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc.
- Work with talent acquisition partner to identify different available avenues for sourcing of right talent
- Review profiles, interview candidates and roll out offers with talent acquisition
Talent Management:
- To execute the performance management process with regular touch bases and final evaluation as per the decided timelines, for the assigned region
- Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
- Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region
Business Partnering:
- Maintain strong individual connect and regular touch points with all employees from the assigned business groups
- Solve for front-line attrition by doing attrition analysis and taking corrective action
- Regular visit to sales offices in the regions and interact with the employees.
- Attend sales review meetings and market visits
- Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines
Capabilities & Requirements:
- MBA - HR with proven working experience of 1-3 years
- Exposure to start up environment is an added advantage
- Understanding of HR concepts and evolving HR practices
- Strong on execution rigour for completing tasks with high ownership
Skills Required
- MBA in Human Resources
- 1–3 years of proven working experience
- Understanding of HR concepts and evolving HR practices
- Strong execution rigor and high ownership
- Exposure to a startup environment
What We Do
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
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