TITLE: Senior Manager, HR

LOCATION: Las Vegas, NV

REPORTS TO: Head of Talent & Interim Head of People Operations - US

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

Sunbit is looking for an experienced Senior Manager, HR to join our People team. This position will drive HR functional excellence and process improvement by providing day to day support for our team members both in-person and remote. Working from our Las Vegas, Nevada office, this role will handle a wide variety of initiatives including employee relations, performance management, benefits and leave administration, job changes, policy administration, and compliance. The Sr. Manager, HR will create strong relationships as an advisor and coach to all employees and managers in order to support the development and growth of our greatest asset - our people. As we are a lean team, you will wear many hats and take a key part in strategic initiatives that drive us closer to delivering on our mission, while acting as a champion and steward of our core values.

What You’ll Be Doing:

The Senior Manager, HR will provide day-to-day support and administration for US-based team members, and build trusted relationships with key stakeholders while having a deep understanding of business objectives to provide sound guidance and support their needs. S/he will partner with leaders at all levels and have responsibilities including, though not limited, to the following:

• Employee Relations and Performance Management
• Partner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conducting employee investigations 
• Coach and support supervisors and employees on various performance related matters including job changes, Performance Improvement Plans, terminations, and resignations
• People and Culture Program Support
• Partner with leaders at all levels to facilitate People programs and initiatives including but not limited to onboarding, performance management, employee engagement, and employee development
• People Operations and Systems
• Benefits and Leave Administration including but not limited to open and new hire enrollment, 401K, parental leave, and FMLA while also providing continuous communication and educational resources to our team
• Facilitate internal job changes such as raises, title adjustments, and relocations; maintain company organization charts and employee directory
• Field inbound requests and respond to inquiries in an appropriate, accurate, and timely manner
• HR Compliance support: ensure all company HR policies are applied consistently and in compliance with local, state and federal regulations
• Maintain HRIS and other systems, processes, and documents; ensure data integrity
• Monitor and support unemployment claims

Requirements

Experience Requirements:

• 10-12+ years of experience in HR, ideally with a background as an HR Generalist
• 5+ years supporting a combination of field teams, as well as call center or other large in-person location with hourly team members; experience with call centers (outbound or inbound) is a plus
• Masters Degree in a related field and/or SHRM-CP or HCI certification a plus 
• Experience working with scalable HRIS and payroll systems, ADP and BambooHR experience is a plus
• Proven experience supporting a variety of HR initiatives including employee relations, performance management, and job changes
• Knowledge of state, local and federal laws and procedures
• Ability to perform in a fast-paced environment while maintaining a high level of support
• Able to handle sensitive and confidential matters with the utmost integrity
• “Can do” attitude and proactive nature; you roll up your sleeves and have a track record of executing on large-scale People processes and programs
• Strong organizational and time management skills with ability to prioritize effectively; Type A personality with a high level of attention to detail
• Comfortable working through difficult situations and making tough decisions with professionalism, integrity, and respect

Competencies for Success in Role – based on Sunbit’s Core Values:

• Serve others before self: Regularly gathers information about stakeholder satisfaction; Demonstrates in actions low ego and kindness; proactively identifies offerings that will solve stakeholders’ needs versus taking reactive approach
• Genuinely connect: Facilitates collaboration and shares expertise across departments and within the People team; helps build consensus within and across teams about initiatives
• Own the impact: makes effective and straightforward decisions in a timely manner based on generally adequate information; solves problems through process analysis; identifies potential (and possibly unintended) consequences proactively and offers solutions to all stakeholders
• Act fast: Sets and agrees on clear standards to achieve goals with others; makes effort to improve others’ efficiencies
• Include always: develop your team and those around you by providing opportunities for growth including but not limited to stretch assignments; communicate explicitly what to do to get better; have interest and ability to coach for capabilities not just skills
• Innovate for good: demonstrates critical thinking [including an appreciation for the business objectives] in the recommendations provided to stakeholders; looks proactively for opportunities for continuous improvement in processes

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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