Join the Card Tech Recruiting Team as part of the Chief of Staff Team for Card Technology (CT). It’s an exciting time to be in Technology, especially Card Tech, as we transform the way we do business and deliver effortless digital experiences to our customers.
The Chief of Staff office drives horizontal key initiatives that support ~4500 associates across multiple geographies and multiple business domains. This Senior Process Manager position will be a critical part of the Card Tech Chief of Staff team driving talent alignment strategy and overseeing a new talent matching model: the talent conductor model.
Why You Want This Job!
IMPACT: You will contribute to the overall success of Capital One’s Talent Acquisition strategy, and our ability to significantly and strategically scale as an organization.
VISIBILITY: This role involves a high-level of engagement with executive leadership to create the right strategic staffing plans.
CHALLENGE: In this role, you’ll be challenged to create innovative ways to increase recruiting engagement, and ultimately help our organization achieve tremendous year-over-year hiring growth
GREAT WORK ENVIRONMENT: You can enjoy a fast-paced and fun work environment where innovation is rewarded and where you can learn from talented teammates
GROWTH OPPORTUNITY: Your horizontal role will give you access to a variety of projects and teams across Talent Acquisition, enabling growth and the development of new skills.
Lead the ongoing associate, campus, and non associate talent strategy for the Card Tech organization
Liaise with Director+ leaders on a regular basis to effectively cascade talent messaging, and ensure appropriate change management
Drive talent and organizational strategies that help achieve business goals and objectives and attract, retain, and develop the best talent
Unearth and analyze domain-level staffing trends, and craft appropriate solutions
Create streamlined processes to simplify recruiting and talent alignment
Encourage a culture of creative recruiting solutions within Card Tech
Build close and collaborative partnerships with multiple HR partners including HR Consultants (HRC), Recruiting, Enterprise D&I Team, Tech Events, Tech Selection, Tech College, CapitalOne University (COU), etc.
Guide new managers through the recruiting process through formal training and ad hoc informational sessions.
Coordinate alignment between cross-functional teams such as finance, labor strategy, communications, enterprise teams, and real-estate
Ensure selection process is well documented and outlined processes are adhered to
Identify any outstanding communication gaps, and assemble appropriate resources
Direct management of a small team of 3-4 process managers
Here’s what we believe will help you be successful in this role:
Genuinely care about our associates and their success
Understand business technology
Exceptional communication skills
Collaborative, team player attitude with ability to navigate and influence across levels internally and external to our organization
Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes
Blend of strategic and tactical thinking to balance overall objectives and priorities with needs and logistics
Solid project and program management skills
Regularly and systematically use data to uncover opportunities, track performance, and drive decision making
Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
Manage a workload of multiple projects and meet deadlines with minimal direction and supervision
Capital One is open to hiring a Remote Employee for this opportunity.
Bachelor’s degree or military experience
At least 4 years of experience in Project or Process Management, Agile Delivery, or Talent Acquisition
At least 3 years of People Management experience
6+ years of experience in Project or Process Management
2+ years of data analysis experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).