People Operations Associate

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Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As Headway’s People Operations Associate, you’ll play an integral role in supporting our 500+ employees & 500+ contingent workers across the US. We’re looking for a gritty, relationship-obsessed team player to support Headway’s human hypergrowth to galvanize our progress towards our mission.

As an early member of the People Ops function, you’ll have direct exposure to all dimensions of People Operations in this high-visibility role, though initial focus will primarily be on the areas below. This is an exceptional opportunity for someone interested in developing their People Ops toolkit in a dynamic, high-growth and mission-driven environment.

Join us, and make an impact.

As Headway’s People Operations Associate, you’ll play an integral role in supporting our 500+ employees & 500+ contingent workers across the US. We’re looking for a gritty, relationship-obsessed team player to support Headway’s human hypergrowth to galvanize our progress towards our mission.

As an early member of the People Ops function, you’ll have direct exposure to all dimensions of People Operations in this high-visibility role, though initial focus will primarily be on the areas below. This is an exceptional opportunity for someone interested in developing their People Ops toolkit in a dynamic, high-growth and mission-driven environment.

You will:

  • Manage onboarding and offboarding SOPs of full time employees and contingent workers, identifying ways to improve and scale
  • Lead our People Tickets Infrastructure -- including triage and ensuring coverage in most People ops AORs 

You’d be a great fit if:

  • You have a minimum of 2-years of experience working on an HR/people team at a high growth technology start-up in an operational capacity
  • You love to build new things and are extremely passionate about building relationships 
  • You have a curiosity and drive to learn the ins and outs of People Ops 
  • You can multitask and work quickly without sacrificing attention to detail
  • You are resourceful and ready to help others whenever needed

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities
    • Group A: $85,000
    • Group B: $76,500
    • Group C: $68,000
    • Examples of cities located in each Compensation Grouping:
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave after you have been employed with Headway for 12 months (non-exempt employees must have worked at least 1,250 hours)
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Unlimited PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Next.jsFrameworks
    • FastAPIFrameworks
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!

Niki

Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.

April

Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.

Molly

Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy

Alicia

Head of Enablement

What are Headway Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
DEI Committee and ERGs
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Office Perks
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Mentorship program

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