Client Success Manager - Talent Solutions

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Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

Doximity is seeking a results-oriented Client Success Manager to build strong, trusted partnerships with Doximity Talent Finder clients. The role is responsible for the successful management of client objectives from kickoff through renewal, and collaborating with Sales partners to grow the existing business.

This role can be filled remotely in the U.S.

How you’ll make an impact:

  • Partner with clients and provide a white glove service for their recruitment efforts using Doximity Talent Finder
  • Strategize & build relationships with clients while optimizing their success using Doximity Talent Finder
  • Develop a trusted consultative relationship with clients, ensuring they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy
  • Proactively monitor trends in product adoption and utilization, identifying at-risk clients and working across internal teams to address those risks
  • Create and present executive business reports quarterly or as needed, analyzing results and developing appropriate strategies for improvement
  • Strategically partner with Sales partners to position for upsell and renewal opportunities
  • Manage timelines for all assigned clients and provide regular status updates to the Talent Finder leadership team, including high-risk clients and clients with high upsell potential

What we’re looking for:

  • 2-3 years of recruitment, preferably healthcare experience
  • 2-3 years of experience in client-facing healthcare consulting or healthcare recruiting roles
  • Track record of delivering results and meetings sales targets
  • Experience working independently and being personally accountable for assigned client accounts
  • Experience presenting to large, remote and in-person audiences
  • Highly organized, able to coordinate large amounts of information across multiple projects/regions
  • Experience using Doximity Talent Finder a plus

Why you want to work here/Benefits/Perks

Doximity is proud to offer industry-leading benefits. Some of our offerings include: 

  • Medical, dental, vision offerings for you and your family
  • 401k with matching program
  • Family building support, Childcare FSA, and parental leave
  • Life, AD&D, and Disability
  • Generous time off, holidays and paid company trips
  • Wellness benefits…plus many more!

More About Doximity…

For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. 

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visit Doximity.com.

____________________________________________

EEOC Statement

Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Technology we use

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What are Doximity Perks + Benefits

Doximity Benefits Overview

We take pride in the culture we’ve built and recognize that our company is successful when our people are successful. That’s why we’ve put in place competitive benefits and thoughtful perks to ensure every employee is supported throughout their career and can put their best foot forward while at Doximity.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We offer behavioral health benefits which give employees unlimited access to licensed counselors who can support employees through personal or work-related issues.
Retirement & Stock Options Benefits
401(K) Matching
We offer Traditional (pre-tax & after-tax) and Roth 401k (after-tax) through Fidelity. Doximity will match contributions up to $3,000 annually.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Doximity's benefits include dependent care FSA plans that allow for child care reimbursement.
Generous Parental Leave
This includes 6-8 weeks paid leave for birth moms, 6 weeks paid leave for baby bonding, and up to 12 weeks paid leave for non-birth giving parents.
Flexible Work Schedule
Remote Work Program
Doximity has always had a “work from home Wednesday” policy for HQ employees, where every employee works from home once a week to save time on commuting and GSD* (Get Stuff Done).
Family Medical Leave
Adoption Assistance
We've provide reimbursement for up to $10,000 for fertility and adoption-related expenses. Examples include (but aren't limited to) egg freezing, IVF treatment, counseling,, adoption fees & more.
Vacation & Time Off Benefits
Generous PTO
We offer flexible paid time off from work that can be used however you want. Whether it’s vacation, personal days, or sick days, we encourage employees to take time off to rest and recharge
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Every Monday, Tuesday and Thursday we offer customizable catered lunch. Review the weekly menu and filter options by diet, meat preference, or dish ratings and reviews.
Stocked Kitchen
Some Meals Provided
Every other Friday, employees can sign up for “shack lunch” which assigns each employee to a lunch team. The team chooses a nearby restaurant and can enjoy a delicious lunch on Doximity.
Happy Hours
Home Office Stipend for Remote Employees
Having the right tools or office equipment are key to making remote work productive and successful. That’s why we offer every employee a stipend to use towards their home office.
Professional Development Benefits
Job Training & Conferences
Those who have been with Doximity for at least one year are offered a $2,000 annual ​budget that can be used towards attending conferences, participating in training, and providing general resources
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Offsites– Offsites are a huge part of Doximity’s culture. Every quarter, we plan a trip as a team to get to know one another on a personal level, set goals, and have retrospectives on what is working well and what needs improvement. Teams generally get together for 1-3 trips throughout the year.

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