The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone’s HR technology ecosystem.
This role owns the end‑to‑end execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries. The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale.
The Manager leads a bi‑national operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for high‑volume recruiting and onboarding execution. Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transaction‑intensive environment.
This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness.
ResponsibilitiesPeople Leadership & Team Development
- Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth
- Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders
- Establish clear expectations for quality, turnaround time, escalation handling, and service consistency
- Conduct regular 1:1s, workload planning, and development conversations
- Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work
- Promote cross‑training and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges
- Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership
- Remain adaptable in environments with shifting priorities, deadlines, and hiring demands
Operational Leadership & Service Delivery
- Oversee daily operation of recruiting‑related HRIS support, including candidate processing, offer management, preboarding, background checks, and I‑9 workflows
- Serve as the primary US‑based escalation point for complex or high‑impact recruiting system issues
- Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects
- Establish service standards for responsiveness, accuracy, and escalation resolution
- Ensure system changes meet readiness, testing, and validation standards prior to production deployment
- Monitor volumes, backlog, and throughput across recruiting support channels and adjust priorities as needed
- Identify recurring issues and partner with HRIS, IT, or Talent Acquisition to drive sustainable fixes
- Maintain a strong customer‑service mindset while balancing operational risk and compliance requirements
Qualifications
HR Technology Scope & Systems
Oracle Fusion Cloud HCM, including:
· Modules: Recruiting & Recruiting Booster, Core HR (with Journeys and Surveys expansion), Absence Management, Payroll, Talent and Compensation
· Countries: United States, Mexico, Brazil, India
Recruiting Operations & High‑Volume Hiring Configuration and Support:
- Career site and application workflows
- Applicant tracking and candidate phase management
- Offer creation, correction, cancellation, and resend processes
- Background screening and work authorization
- Form I‑9 and onboarding state and federal form compliance
Additional Integrations & Vendors:
- Syniverse SMS (with planned WhatsApp enablement)
- eQuest job board distribution
- Third‑party background screening and compliance vendors
Process, System, & Data Management
- Oversee configuration, access, security, and personalization of HR systems
- Ensure data integrity by identifying errors, anomalies, and downstream impacts
- Coordinate system upgrades, quarterly releases, fixes, and enhancements
- Manage testing activities, including test design, execution, and validation of end‑user impact
- Ensure recruiting support workflows are documented, standardized, and consistently followed
- Translate technical concepts into clear, actionable guidance for non‑technical stakeholders
- Educate users on HRIS functionality and self‑service features
- Ensure compliance with data privacy, audit, and security requirements
Collaboration & Change Management
- Partner closely with HR, Talent Acquisition, Store Ops Process Improvement, Distribution Centers, Compliance, Legal, and IT
- Communicate clearly and consistently with stakeholders across regions and functions
- Support adoption of system changes delivered via quarterly releases and targeted enhancements
- Balance near‑term operational demands with longer‑term improvement initiatives
Required Qualifications:
- 7+ years of experience in HR Technology, HRIS, Information Systems, or related field
- Demonstrated people management experience in a complex, operational environment
- Experience supporting enterprise HR systems and high‑volume transactional processes
- Strong prioritization, organization, and time‑management skills
- Proven ability to communicate effectively with technical and non‑technical audiences
- High attention to detail and strong customer service orientation
Preferred Qualifications:
- Experience with Oracle Fusion Cloud HCM
- Experience supporting recruiting or onboarding operations
- Experience working with offshore or near‑shore teams (Mexico preferred)
- Exposure to system integrations, vendor management, or compliance‑driven processes
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
Skills Required
- 7+ years of experience in HR Technology, HRIS, Information Systems, or related field
- Demonstrated people management experience in a complex, operational environment
- Experience supporting enterprise HR systems and high-volume transactional processes
- Strong prioritization, organization, and time-management skills
- Proven ability to communicate effectively with technical and non-technical audiences
- High attention to detail and strong customer service orientation
- Experience with Oracle Fusion Cloud HCM
- Experience supporting recruiting or onboarding operations
- Experience working with offshore or near-shore teams (Mexico preferred)
- Exposure to system integrations, vendor management, or compliance-driven processes
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
