The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North and South America.
At Mosaic, we help the world grow the food it needs. Want to work somewhere meaningful? Apply today and join our team!
The HR Connect Systems Analyst will perform advanced transactions in the Workday system, serve as the EBS HR point of contact for reporting and act as an escalation point within HR Connect. The role will provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions. The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. This role serves as a focal point for Workday and Service Now testing and researching of systemic issues.
What will you do:
- Collaborate efficiently and effectively with team members across functional areas, seeking input and assistance as needed.
- Responsibilities include Reporting, HR Systems Access issue resolution, Supervisory org updates and creation, password management, liaison with HRIT, testing and researching systemic issues, international transfers and executive moves processing.
- Provides secondary support for various other HR Connect tasks including processing transactions through Service Now tickets and Workday inbox items, terminations, job and organizational changes, anniversary award processing, job profile updates and code assignments, and related activities.
- The role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.
- May also provide backup for incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
- This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
- Coordinates with other EBS HR departments, COE team members and/or HRBPs as needed to research and resolve more complex issues.
- Ensures global alignment when changes are proposed or made in one region or the other (NA/SA) where applicable.
- Provides internal audit checks on transactions as requested by the HR Connect Leader and looks for cause/effect relationships to improve the processes.
- Evaluates and provides leader requested data regarding performance analytics for the HR systems (service now tickets, WD transactions, etc..).
- Provides basic analysis and makes recommendations for improvements.
What will you need:
- High school/GED required. Bachelor's degree in information technology or human resources preferred. 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
- Extensive experience with HRIS systems and Request systems (preferably Workday and Service Now)
- General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration
- Strong organizational skills with the ability to handle, organize and prioritize multiple tasks
- Basic conflict resolution skills for handling employee situations
- Excellent telephone communication skills
- Strong human relations and interpersonal skills
- Ability to handle highly confidential and sensitive information Ability to adapt to a continually changing business and work environment
- Detail-Oriented
- Strong customer service skills, including meeting quality standards for services
- Strong verbal, written and listening communication skills
- Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
- Demonstrated problem-solving, analytical and judgement skillsills
Skills Required
- High school diploma or GED
- Five or more years of HR, payroll administration, support, or customer service experience
- Extensive experience with HRIS and request management systems
- Strong organizational skills and ability to prioritize multiple tasks
- Basic conflict resolution skills
- Excellent telephone communication skills
- Strong human relations and interpersonal skills
- Ability to handle highly confidential and sensitive information
- Strong customer service skills
- Strong verbal, written, and listening communication skills
- Problem-solving, analytical, and judgment skills
- Bachelor's degree in information technology or human resources
- Experience with Workday and ServiceNow
- Knowledge of human resources, benefits, payroll, talent acquisition, talent management, compensation, or leave administration
The Mosaic Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Mosaic Company and has not been reviewed or approved by The Mosaic Company.
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Healthcare Strength — Multiple medical plan options—including HDHP and traditional choices—are paired with company HSA contributions. Clinical programs and preventive resources (e.g., digital MSK care and disease‑management tools) broaden access to care.
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Retirement Support — A 401(k) through Fidelity includes company matching contributions, a Roth option, and additional annual company contributions. This structure positions retirement benefits as a core component of the package.
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Wellbeing & Lifestyle Benefits — A cash‑based wellness incentive program, Lyra EAP, and virtual therapies provide practical mental and physical health support. Family‑oriented resources such as parental benefit hubs and Milk Stork add everyday utility.
The Mosaic Company Insights
What We Do
Mosaic is a global leader in the crop nutrient industry — the only company with the ability to produce and deliver two vital crop nutrients, phosphate and potash, on a massive scale. Mosaic engages in every phase of crop nutrition, from the mining of resources to the production of crop nutrients, feed and industrial products for customers around the globe.
