Company Description
Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Job Description
We're on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.
Your Responsibilities:
📞 Receive and log HR inquiries promptly via phone and email.
🎫 Resolve queries through efficient ticketing systems.
📋 Address employee inquiries on policies, benefits, and more.
🎯 Maintain high-quality service levels and adhere to processes.
🔒 Handle sensitive information with integrity and confidentiality.
🚀 Take ownership of query resolution and individual metrics.
Our Must-Haves:
🇫🇷 Excellent proficiency in French (B2 or higher).
🇬🇧 Good command of English (B2 or higher).
🎯 Strong attention to detail and interpersonal skills.
💡 Excellent decision-making and problem-solving abilities.
🔐 Ability to manage confidential data with strict adherence to privacy standards.
🔄 Agility to adapt in a fast-paced, dynamic environment.
What You'll Receive:
💼 Long-term job security with a permanent contract.
🏥 Additional health and life insurance coverage.
🌞 Generous annual leave, including wellness days.
🍽️ Food vouchers and paid breaks.
💰 Competitive salary and clear career progression.
🏡 Flexibility to work remotely.
🎓 World-class on-the-job training.
But Wait, There's More!
💻 Fully digital employee services with eSignature.
🧠 Employee assistance program for psychological support.
💸 Exclusive employee discounts portal.
🤝 Lucrative employee referral program.
🎉 Rewards and recognition for your achievements.
🌍 Relocation package for those moving cities or countries.
🏋️♂️ Multisport card coverage.
📚 In-house learning portals with certification options.
🎉 Engaging office events and wellness initiatives.
👶 Gift for birth or adoption.
🌱 Corporate social responsibility events and team-building activities.
🌐 Exposure to global business insights and practices.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
