<p></p>
<p><strong>Our Opportunity:</strong></p>
<p>Chewy is hiring an <strong>HR Specialist </strong>in our Plantation, FL office!</p>
<p>As a HR Specialist, you will be responsible for triaging tickets submitted to the Team Member Services team in ServiceNow. You will do this by quickly and efficiently reviewing incoming tickets and assigning them to the appropriate team/employee for resolution. The ideal candidate will be tech-savvy, have a strong Customers First orientation, and be diligent with details. This role is an ideal start to your HR career, providing exposure to a vast array of HR inquiries and questions.</p>
<p>We reach for excellence in all we do and accept nothing less than world class. You'll be successful in this role because you excel in quickly assessing core issues/concerns, you are efficient, and your details are organized. We look forward to hearing from you!</p>
<p> </p>
<p><strong>What You'll Do:</strong></p>
<ul>
<li>Review tickets and issues submitted to HR through ServiceNow</li>
<li>Triage and assign the cases to the aligned HR contact</li>
<li>Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow</li>
<li>Assist with research and tracking of case issues and metrics</li>
<li>Provide ongoing support with decreasing triaging traffic through standardizing self-service support</li>
<li>Provide Tier 1 inbound phone support for HR Shared Services.</li>
</ul>
<p><strong>What You'll Need:</strong></p>
<ul>
<li>Bachelor’s degree (preferred) or equivalent experience</li>
<li>Previous HR Experience preferred</li>
<li>Prior experience working in ServiceNow or similar case management platform is a plus</li>
<li>Customer service focused with a passion for process improvement</li>
<li>Driven, self-motivated, and able to work both independently and in a team environment</li>
<li>Excellent communication, analytical, problem solving, and troubleshooting skills</li>
<li>Detail oriented; demonstrate strong interpersonal and time management skills, as well as strong data entry skills</li>
</ul>
<p> </p>
<p>#LI-Hybrid</p>
<p></p><div class="content-conclusion"><p><strong>Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact <a href="mailto:[email protected]">[email protected]</a>.</strong></p>
<p> </p>
<p><strong>If you have a question regarding your application, please contact <a href="mailto:[email protected]">[email protected]</a>.</strong></p>
<p> </p>
<p><strong>To access Chewy's Customer Privacy Policy, please click <a href="https://www.chewy.com/app/content/privacy" target="_blank">here</a>. To access Chewy's California CPRA Job Applicant Privacy Policy, please click <a href="https://chewyinc.phenompro.com/us/en/privacy-policy" target="_blank">here</a>.</strong></p></div>
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
