Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.
Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.
About usAGroup is a leading HR digitalization software & service provider in Latvia, Estonia, Lithuania & Poland. Since 2008 HRB Portal has been digitally transforming HR & payroll processes in order to manage your people with ease & comply with local legislations.
AGroup serves the most reputable employers across multiple industries such as: Telia, Tamro (BENU), Luminor, Ignitis, Drogas, Stockmann, Kesko Senukai, Robert Bosch, etc.
Candidate ProfileThe candidate is a client-focused and analytically minded professional with a strong background in HR processes and systems, particularly within the Latvian and/or Lithuanian HR regulatory environment. They possess excellent communication skills, a problem-solving mindset, and the ability to translate complex system concepts into user-friendly explanations for clients.
They are skilled in case management, documentation, and testing, ensuring that solutions are not only functional but also well-communicated and aligned with client needs. The candidate demonstrates a high level of ownership in their work, proactively managing client issues and ensuring timely resolutions in collaboration with cross-functional teams.
The candidate is comfortable working in a dynamic environment, easily adapts to change, and takes a hands-on approach to both solution delivery and client communication. A commitment to quality, detail, and continuous improvement is essential for success in this role.
What you will do:Client Communication & Support
Clearly explain system-related issues to clients in simple, understandable terms.
Handle professional communication via helpdesk tickets and documentation.
Serve as a reliable point of contact for client queries and requests.
HR Localization Expertise
Apply in-depth knowledge of HR processes, legal requirements, and system localization in Latvia and/or Lithuania.
Ensure solutions are compliant with local employment laws and practices.
Problem Solving & Solution Design
Analyze client-reported issues to identify root causes.
Design and recommend practical, effective, and tailored solutions to meet client needs, which may include system configuration or customization.
Proactive Case Management
Collaborate with internal teams to manage and monitor open cases.
Ensure all client requests are addressed within agreed service-level timelines.
Testing and Quality Assurance
Develop and execute test cases based on business requirements.
Validate system updates and changes to ensure quality and functional accuracy.
Solution Documentation
Maintain up-to-date documentation that reflects current system functionality.
Record changes and enhancements in a clear, structured manner for internal and client reference.
End-User Training
Provide training sessions or materials to help clients and key-users understand and effectively use the software.
Customize training approaches based on user roles and skill levels.
What we are looking for:
Excellent communication skills (written and verbal) in a professional, client-facing context.
Analytical thinking and a structured approach to diagnosing and solving problems.
Detail-oriented with the ability to document processes, requirements, and test cases clearly.
Collaborative mindset, able to work effectively within cross-functional teams.
Customer service orientation with a proactive approach to resolving issues.
Knowledge of HR processes and local labor regulations in Latvia and/or Lithuania.
Here’s what you can expect and who you will speak to during the interview process.
Initial call with Talent Acquisition Lead
Second interview with the Hiring Manager
Third interview with the CEO
This role is hybrid, based in Riga. We offer a salary range from 1667 euro gross per month.
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What We Do
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.
Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers.
Everfield has an ecosystem presence in 8 European countries, and growing
