HR Servicing Support Professional, Employee Data Operations

Job Description
Are you passionate about harnessing the power of data to drive strategic HR decisions? Do you have a keen eye for detail and a knack for ensuring data accuracy and integrity? Join our dynamic team as an HR Data Management Specialist and play a pivotal role in shaping our workforce strategies through insightful data analysis and management.
In this role, you'll be at the heart of our HR operations, managing critical employee data and collaborating with cross-functional teams to enhance our HR processes. If you're ready to make a meaningful impact and thrive in a fast-paced, innovative environment, we want to hear from you!
As an HR Data Management Specialist within the Employee Data Operations (EDO) team, you will ensure the integrity and accuracy of our human resources data. You will manage and maintain employee information within our HR systems, support data-driven decision-making, and enhance HR processes through effective data management. You will collaborate with HR and cross-functional teams to optimize HR operations and help achieve organizational goals.
Job Responsibilities

• Update employee personal, position, and job-related information in JPMC's system of records (HCM & PeopleSoft), including mergers and acquisitions.
• Provide employment verification letters and conduct reference checks for ex-employees as requested by external parties.
• Manage the Records Management process for imaging, storage, and retrieval of employee documents in a secure, centralized environment.
• Analyze and update high-priority employee transactions and requests in PeopleSoft/HCM for ASPAC, EMEA, LATAM, and North America regions.
• Gather facts and analyze data using systematic methods; report on data entry and key metrics.
• Identify sources of data and maintain a wish list of issues, partnering on solutions.
• Perform basic accuracy checks on data as per processes; highlight and rectify errors promptly.
• Work on daily BAU and Data Integrity reports; liaise with requestors and project teams to resolve data quality issues.
• Ensure follow-up requests are closed to completion and quality checks are completed accurately and on time.
• Manage key activities such as quality checks, uploads, error verification, duplicate SID resolution, and audit checks.
• Document findings to monitor team activities; identify gaps in SOPs and update procedures as needed.

Required qualifications, capabilities, and skills

• 5+ years of experience in HR operations or shared services operations & processing environment.
• Working knowledge of PeopleSoft/Cloud or other HR applications.
• Basic knowledge of Human Resource Management.
• Customer-centric mindset.
• Excellent data capturing skills and attention to detail.
• Ability to prioritize and manage workload in a pressurized, deadline-driven environment.
• Excellent PC skills including MS Excel, MS Word, and familiarity with email writing.
• System-based thinking.
• Excellent verbal and written communication skills; strong team player.
• Open to work in shifts across APAC, EMEA, and US hours.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.