HR SERVICES SPECIALIST - AMERICAS

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will provide human resources consultation and case resolution for HR Shared Service Center cases. Serve as main point of contact when employees and managers contact the HRSC resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE. Advises employees and managers.

Responsibilities:

• Receive, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
• Identifies and implements process improvement projects to enhance customer experience.
• Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
• Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data's insights with the team.
• Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
• Accurately enters data into appropriate systems and tools.
• Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
• Participate in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
• Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.

Reports to

LEAD, HR SERVICE CENTER - AMERICAS

Minimum qualifications:

• Bachelor's degree in Business Administration, Human Resources or related field.
• Two years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
• Experience handling highly confidential information.
• Experience with HRIS systems.

Desired qualifications:

• Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
• Workday Human Capital Management experience
• Previous experience working in a HR Shared Services and an Outsourced Delivery model.

Analytical mindset, with capacity to understand customer need to propose viable solution

Skills, Knowledge, Experience and Education

• Proficiency in written and spoken English
• ERP knowledge (Workday, SAP)
• Good process/project management knowledge
• Holistically think about processes and programs; anticipate impact of changes to end users
• Complete tasks on schedule and to the specified requirements

If you want to join our dynamic team and contributing to our global success, please submit your application with a resume and cover letter detailing your qualifications and experience as a HR Services Specialist- Americas.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.