HR Services Manager, Shanghai - China

Why join Safeguard Global?  
 

We want to help you “Work in Any Way” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. 

Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.

The role in a nutshell:

The HR Services Manager plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for effectively managing the full employee lifecycle and ensuring seamless coordination across all HR functions with defined service scope, SLAs and workflows. The ideal candidate should have a strong understanding of employment law, HR best practices, and the ability to lead complex HR initiatives in a fast-paced, global environment. This role also requires creative thinking, a can-do attitude, and a proactive, consultative approach to client needs. The HR Services Manager must anticipate client needs, provide up-front knowledge to mitigate risk, and ask probing questions to uncover the full context of client inquiries.

How you will make a difference:

• Act as the primary HR point of contact for GEO workers and client stakeholders, delivering professional and compliant support across the full employee lifecycle (onboarding to offboarding).
• Provide day-to-day HR and benefits support, including guidance on statutory and supplemental benefits (eligibility, enrollment, changes), ensuring clear and effective worker communication.
• Deliver HR and benefits briefings aligned with local labor laws and company policies to ensure understanding and compliance.
• Advise clients on performance management, promotions, career development, and compensation benchmarking with a consultative, solutions-oriented approach.
• Support Embedded (reseller) and HR Consulting clients with tailored HR guidance, adhering to defined communication protocols, service standards, and process controls.
• Prepare and manage employment contracts and HR documentation (offers, confirmations, compensation/title changes, probation extensions, renewals), while proactively tracking key dates such as probation periods and contract expirations.
• Ensure compliance with local labor laws, GDPR, and internal policies by maintaining accurate employee records, HR documentation, and up-to-date policies and handbooks.
• Collaborate with payroll and benefits vendors to ensure accurate payroll processing, tax filings, and social security submissions.
• Support work permit processes (applications, renewals, cancellations) in coordination with legal and immigration partners.
• Proactively identify and mitigate legal, compliance, and operational risks; escalate complex employee relations or legal matters as needed.
• Lead and support HR initiatives and projects, including employee transitions, organizational changes, and terminations.
• Partner cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned and efficient HR service delivery.
• Generate HR reports, support audits and due diligence processes, and respond to internal or client data requests.
• Enhance employee experience through onboarding, engagement initiatives, regular check-ins, and effective offboarding processes.
• Act as an escalation point for employee concerns, grievances, and conflict resolution, ensuring timely and appropriate action.
• Identify process inefficiencies and implement improvements to optimize HR operations and reduce compliance risks.
• Stay updated on employment laws and HR best practices across supported regions to continuously improve service quality

What will give you an advantage:

• Holder of domestic Chinese HR qualifications, such as Human Resources Management Professional, to ensure compliance with local regulations.
• The ideal candidate will be based in Shanghai willing to travel to the office.
• Hands-on experience supporting HR & Benefits services in an outsourced, shared services, or multi-country environment, preferably with 5-6 years of proven experience in HR management or HR business partnering in an international or Employer of Record (EOR) context.
• Strong working knowledge of local labor laws, employment practices, and HR compliance.
• Practical knowledge of statutory and customary employee benefits (e.g., medical, pension, leave programs, etc.) and how they interact with payroll and employment practices.
• Demonstrated ability to explain complex HR and benefits concepts clearly to employees and non HR client stakeholders.
• Experience working within case management systems, HRIS platforms, and knowledge bases to deliver auditable SLA-driven HR and benefits services.
• High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams.
• Ability to balance employee experience, client satisfaction, and compliance risk in day‑to‑day decision‑making.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong organizational and prioritization abilities in a high-volume, fast-paced environment.
• Strong analytical and problem-solving skills to handle complex issues and make data-driven recommendations.
• Excellent verbal and written communication skills are essential for interacting with employees, management, and external stakeholders. Fluent in English (additional language skills are a plus).

Who we are and what we do:
 

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. 

Our Global Benefits  

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.   

• Bonding Leave: Enjoy paid leave to bond with your new family member.   

• 2 Charitable Days: Contribute to causes you believe in.   

• Reward & Recognition Program: Be rewarded for your success and championing our values.   

• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

Why become a Guardian:  

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   

• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 

• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  

Next Steps:  

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.  

Welcome to the Future of Work! 

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.